Meetings & Events AV Support Engineer

The Phoenix Group; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

The Phoenix Group is seeking an AV Support Engineer to maintain and operate audio-visual systems across meeting spaces and event venues. You will work closely with IT, Facilities, and admin teams to ensure reliable room technology and seamless live events.

Responsibilities include ongoing maintenance of conference room gear, setup and troubleshooting for video conferencing, and documentation of equipment and standards to support a tech-enabled workplace.

Qualifications

• 2+ years supporting audio-visual or event technology in corporate or agency environments.
• Familiarity with Zoom, Google Meet, and Microsoft Teams; capable of on-site problem-solving.
• Experience with cabling, digital signage, and room integration for live events.

Responsibilities

• Provide daily AV support for meetings, events, and town halls with precise setup and breakdown.
• Maintain conference room A/V gear and configure displays, projectors, cameras, mics, and signage.
• Support remote/hybrid collaboration and troubleshoot connectivity for video platforms.
• Respond to tickets within SLAs and escalate to senior staff when needed.
• Assist with room buildouts, relocations, and hardware deployments.
• Keep inventory, cabling, and room standards documented and up to date.
• Collaborate with IT and Facilities to uphold technology standards across spaces.

Skills

A/V hardware

Video conferencing platforms

Room control systems

Helpdesk/ticketing platforms

Cable management

Live event support

Tools

ITSM/ServiceNow

Jamf

Job description

The Phoenix Group is seeking an AV Support Engineer to maintain and operate audio-visual systems across meeting spaces and event venues. You will work closely with IT, Facilities, and admin teams to ensure reliable room technology and seamless live events.

Responsibilities include ongoing maintenance of conference room gear, setup and troubleshooting for video conferencing, and documentation of equipment and standards to support a tech-enabled workplace.