Audio Visual Specialist

SPS-North America; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Medical, Dental, Vision benefits

401k with matching

Paid Time Off

Job summary

SPS-North America is seeking an experienced Audio-Visual Specialist based in New York City. The ideal candidate will have 3-5 years of AV support experience and be proficient with both Macs and PCs.

Your responsibilities include operating and managing A/V systems, performing daily checks, and ensuring high-profile meeting technology works seamlessly. You will be part of a dynamic team focused on creating exceptional audio-visual experiences.

The role offers opportunities for career growth and comprehensive benefits!

Qualifications

• 3-5 years prior A/V work experience preferred.
• Industry certification preferred.
• Analytical abilities and aptitude in problem-solving.

Responsibilities

• Operate, maintain, analyze, troubleshoot, repair and manage A/V systems.
• Perform daily checks of conference rooms to ensure functionality.
• Provide exceptional customer service to clients.

Skills

AV support experience

Problem-solving

Customer service

Time management

Communication skills

Education

High School Diploma (or equivalent)

Job description

Are you an experienced Audio-Visual Specialist with a passion for technology and a knack for creating seamless meeting experiences? If you have 3-5 years of AV support experience, are an expert with both Macs and PCs, and excel at setting up and troubleshooting conference and meeting technology, we want you to join our dynamic team! Come be a part of a collaborative environment where your skills and enthusiasm will be valued and celebrated. Apply now and let's create amazing audio-visual experiences together!

Responsibilities

• Independently operate, maintain, analyze, troubleshoot, repair and manage A/V systems and peripherals.
• Perform daily morning checks of all conference rooms to proactively identify issues and ensure they are all in working order for the day’s meetings.
• Own pre‑meeting A/V checks for high‑profile events as well as for VIP video meetings.
• Troubleshoot and upgrade and/or replace AV componentry.
• Coordinate external vendor support when required.
• Fully meet key support performance metrics, such as trouble ticket SLAs.
• Full, complete, timely and accurate incident management of application usage.
• Proactively seek out additional work during downtime.
• Build professional relationships with customers and other teams.
• Maintain professionalism and composure when interacting with all employees.
• Train backup and provide guidance on policies and procedures.
• Determine what additional support is needed when handling sensitive inquiries.
• Provide exceptional customer service to client.

Requirements

• High School Diploma (or equivalent) required.
• 3-5 years prior A/V work experience preferred.
• Industry certification preferred.
• Certified Technology Specialist (CTS) preferred.
• Hours: 8am – 5:30pm Monday to Friday.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Ability to lift or move 40 lbs. or greater frequently.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.