AV Specialist

Cognizant; Stamford (CT); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an AV Specialist to architect, implement, and optimize enterprise AV conferencing across global teams in a hybrid work environment. You will define end-to-end conferencing architectures, ensure seamless interoperability with collaboration platforms, and drive ongoing improvements in service quality while aligning with compliance and payments-related data protection needs.

The role requires hands-on design and guidance for deployment, monitoring, and cross-functional

Qualifications

• Expertise in enterprise AV conferencing technologies including room systems and cloud collaboration platforms.
• Knowledge of network fundamentals and QoS to optimize media flows in hybrid environments.
• Experience with cards and payments processes to align collaboration solutions with workflows and regulatory needs.
• Ability to document architectures and create design standards for maintainability across teams.
• Strong analytical and problem-solving skills to diagnose issues and propose remediation.
• Experience working in hybrid work models and day shifts across regions without travel.

Responsibilities

• Design scalable and resilient AV conferencing architectures supporting hybrid work while ensuring high availability and usability for global teams.
• Define detailed designs for conferencing platforms including rooms endpoints and backend services for seamless interoperability.
• Evaluate and select AV technologies based on performance, security and total cost of ownership to support enterprise needs.
• Collaborate with network, security, and application teams to align conferencing architecture with enterprise standards.
• Provide guidance for deployment and configuration of AV solutions across locations with standardized setups.
• Analyze call quality metrics, usage patterns and incident data to identify systemic issues and drive improvements.
• Develop architecture diagrams and documentation to support operations and evolution of conferencing solutions.
• Coordinate with vendors and procurement to validate capabilities and align with enterprise roadmaps.
• Implement monitoring, alerting and capacity management for conferencing services to ensure reliable user experience.
• Integrate platforms with identity systems and collaboration tools to streamline access and productivity.
• Ensure compliance with information security policies for data protection in conferencing across cards and payments domains.
• Conduct impact assessments for changes to avoid disruptions to critical operations.
• Mentor teams on best practices for troubleshooting and optimization of AV configurations.

Skills

AV conferencing technologies

Networking fundamentals

Cards & payments knowledge

Solution architecture documentation

Analytical problem solving

Hybrid work experience

Job description

Role: AV Specialist

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

Architect role in a global organization responsible for designing and optimizing enterprise grade audio video conferencing solutions that deliver reliable collaboration experiences across hybrid work environments. The architect will define end to end architectures ensure seamless integration with communication platforms and drive continuous improvement in service quality while aligning with business and compliance needs for cards and payments.

Responsibilities

• Design scalable and resilient audio video conferencing architectures that support hybrid work models while ensuring high availability reliability and ease of use for global business teams.
• Define detailed solution designs for conferencing platforms including meeting rooms endpoints and backend services to ensure seamless interoperability and consistent collaboration experiences.
• Evaluate and select audio video technologies and tools based on performance quality security and total cost of ownership to support current and future enterprise collaboration needs.
• Collaborate with cross functional stakeholders such as network teams security teams and application owners to align conferencing architecture with broader enterprise standards and strategies.
• Provide technical guidance for deployment and configuration of audio video conferencing solutions across multiple locations ensuring standardized setups and optimized resource utilization.
• Analyze call quality metrics usage patterns and incident data to identify systemic issues and implement targeted improvements in audio video performance stability and user satisfaction.
• Develop and maintain architecture diagrams design patterns and technical documentation so that operations and engineering teams can effectively support and evolve conferencing solutions.
• Coordinate with vendor partners and internal procurement teams to validate product capabilities negotiate solution roadmaps and ensure that platform updates align with enterprise requirements.
• Implement robust monitoring alerting and capacity management practices for conferencing services to proactively detect issues and maintain consistent user experience during peak usage.
• Integrate conferencing platforms with enterprise identity systems collaboration tools and workflow applications to streamline user access and enhance productivity across business units.
• Drive adherence to compliance guidelines and information security policies in conferencing solutions with particular attention to data protection considerations relevant to cards and payments transactions.
• Conduct impact assessments and risk reviews for proposed changes to conferencing architecture ensuring that upgrades migrations and new features do not disrupt critical business operations.
• Mentor implementation and support teams on best practices for troubleshooting audio video issues and optimizing configurations so that incident resolution becomes faster and more effective.

Qualifications

• Demonstrate strong expertise in enterprise audio video conferencing technologies including room systems conferencing endpoints and cloud based collaboration platforms with a track record of successful implementations.
• Apply deep knowledge of network fundamentals and quality of service concepts to optimize media flows and ensure that conferencing traffic delivers consistent performance across hybrid environments.
• Utilize practical experience in cards and payments processes to align collaboration solutions with operational workflows regulatory requirements and customer interaction patterns when relevant.
• Exhibit proficiency in documenting solution architectures and creating clear design standards that enable consistent implementation and long term maintainability across teams.
• Employ solid analytical and problem solving skills to diagnose complex conferencing issues interpret technical logs and propose actionable remediation steps that minimize business impact.
• Bring experience working in hybrid work models and day shift operations ensuring timely collaboration with stakeholders located in multiple regions without requiring travel.

Salary and Other Compensation:

The annual salary for this position is between $95,000 to $105,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.