Deskside Support Engineer

Cognizant; Rahway (NJ); On-site; USD 50,000 - 57,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Support Engineer in Rahway, NJ to install, test, operate, and tear down AV and VTC equipment and to provide in-room PC and Slides/PowerPoint setup support. You will also troubleshoot videoconferencing, train end users, and maintain room integrity.

The role includes preventive maintenance, asset management, and remote support across technical and non-technical staff, with a salary between $50,000 and $57,000 and eligibility for Cognizant’s incentive program.

Qualifications

• Experience installing, testing and operating audiovisual and videoconferencing equipment.
• Ability to train end users on presentation technology.
• Comfort with basic PC, laptop and wireless setup in a client room.

Responsibilities

• Set up, test, operate, and tear down audiovisual and videoconference equipment.
• Provide basic in-room PC, laptop, wireless, and Slides/PowerPoint setup support; coordinate with client IT for advanced needs.
• Manage videoconference setup, training, troubleshooting, and escalation follow-through.
• Provide consultation and education to end users on presentation technology.
• Perform preventive maintenance checks and asset management for AV/VTC equipment.
• Oversee room integrity and maintain conference room standards.
• Produce monthly usage reports and track action items and maintenance schedules.

Skills

AV equipment setup

VTC support

End-user training

Remote support

Maintenance checks

Tools

Video conferencing systems

Job description

Role: Deskside Support Engineer

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Responsibilities

• Setup, testing, operation, and tear down of audiovisual (Multimedia) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, video switchers, microphones, video cameras, audio systems, and operation of integrated Multimedia systems). Provide best effort assistance to fulfill any collaborative technology technical needs as assigned.
• Provide basic in room PC, laptop, wireless internet access and Slides/PowerPoint setup support. Coordinate with the client's IT Department for advanced support if required.
• Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provide consultation and education to all levels of end users on presentation technology equipment.
• Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management, safety standards noncompliance, etc.).
• Oversee the staff setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
• Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Execute all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provide consultation and education to all levels of end users on presentation technologies.
• Troubleshoot audiovisual and videoconferencing related technology (various projectors, control systems, audio and video conferencing).
• Provide remote support to technical and not technical resources
• Maintain conference room integrity.
• Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
• Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate departments.
• Maintain understanding of current and new presentation technologies.

Salary and Other Compensation:

The annual salary for this position is between $50,000 to $57,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.