AV Site Support

VDart Inc; Washington (District of Columbia); On-site; USD 41,000 - 83,000; Full time

Job summary

VDart Inc. is seeking an AV Site Support for an onsite contract in Washington, DC. The role focuses on providing on-site IT and AV support, addressing hardware, software, and network issues, and maintaining asset records.

You will assist in imaging devices, troubleshoot common problems, and support live events with AV systems. The ideal candidate has a bachelor's degree or equivalent IT/AV experience, familiarity with ServiceNow, and strong communication skills.

Qualifications

• Bachelor's degree or equivalent IT/AV experience.
• Familiarity with ServiceNow ticketing system.
• Experience providing IT support in an office environment.
• Strong problem-solving and attention to detail.
• Understanding of audio/video equipment functions.
• Excellent communication and interpersonal skills.
• Ability to travel to client locations.
• Able to lift up to 50 lbs.
• Freshers with 1 year experience encouraged; demonstrate high learning curve.

Responsibilities

• Provide on-site and technical IT/AV support to users.
• Manage asset inventory and equipment records.
• Image and refresh computers and devices.
• Troubleshoot printers, software, and network issues.
• Set up and maintain AV equipment and video conferencing systems.
• Support live events and operate AV systems.
• Collaborate with senior technicians to resolve issues.
• Maintain logs of support requests and resolutions.
• Provide smart hands support in IDF switch room.

Skills

IT Support

AV Equipment

Customer Service

ServiceNow

Communication

Education

Bachelor's degree

Tools

ServiceNow

Job description

Job Title: AV Site Support

Location: Washington DC 20004

Mode : Contract (6+ Months) Onsite

Job Summary

Great Customer Service and Professional skills.
Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
Support live events by operating AV systems and addressing any technical issues that arise.
Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
Maintain accurate records of support requests, resolutions, and equipment maintenance.
Capable of providing smart hands support in IDF switch room.

Qualifications:

• Bachelor's degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology.
• Familiarity with ServiceNow ticketing system
• Proven experience in providing IT support in an office environment.
• Strong problem-solving skills and attention to detail.
• Basic understanding of audio and video equipment and their functions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to travel to various client locations as needed.
• Ability to lift and carry equipment up to 50 lbs.
• Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.

Preferred Skills:

• Familiarity with video conferencing platforms and common office tools and operating systems.
• Basic knowledge of networking and cabling.
• Experience with asset management software and IT service management tools.
• Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards