AV Site Support

Noblesoft Technologies Inc.; Washington (District of Columbia); On-site; USD 30,000 - 39,000; Full time

Job summary

Noblesoft Technologies Inc. is seeking an AV Site Support specialist to provide on-site IT and AV assistance in Washington, DC. You will address hardware, software, and network issues, manage asset inventory, and assist in setting up AV equipment for live events.

The role requires a Bachelor’s degree or equivalent IT/AV experience, familiarity with ServiceNow, and the ability to travel to client locations. Strong communication and teamwork are essential for success.

Qualifications

• Bachelor's degree or equivalent industry experience and/or technical certifications in IT or AV technology.
• Familiarity with ServiceNow ticketing system.
• Proven experience in providing IT support in an office environment.
• Strong problem-solving skills and attention to detail.
• Basic understanding of audio and video equipment and their functions.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide on-site and technical support to users for hardware, software, and network issues.
• Manage asset inventory and maintain records of IT equipment.
• Perform imaging and refreshing of computers and devices to keep them up-to-date.
• Troubleshoot printer problems, software errors, and network connectivity issues.
• Assist in setup and troubleshooting of AV equipment, projectors, microphones, and video conferencing systems.
• Support live events by operating AV systems and addressing technical issues.
• Collaborate with senior technicians to resolve complex issues and improve support processes.
• Maintain records of support requests, resolutions, and equipment maintenance.
• Provide smart hands support in IDF switch rooms.

Skills

Customer service

IT support

Communication

Problem solving

Teamwork

Travel readiness

Lift 50 lbs

Freshers welcome

AV technology

Education

Bachelor's degree

IT certifications

Tools

ServiceNow

Asset management software

Job description

Job Title: AV Site Support

Location: Washington DC 20004

Job Summary

• Great Customer Service and Professional skills.
• Provide on‑site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
• Perform imaging and refreshing of computers and other devices to ensure they are up‑to‑date and functioning properly.
• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
• Support live events by operating AV systems and addressing any technical issues that arise.
• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
• Maintain accurate records of support requests, resolutions, and equipment maintenance.
• Capable of providing smart hands support in IDF switch room.

Qualifications:

• Bachelor's degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology.
• Familiarity with ServiceNow ticketing system
• Proven experience in providing IT support in an office environment.
• Strong problem‑solving skills and attention to detail.
• Basic understanding of audio and video equipment and their functions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to travel to various client locations as needed.
• Ability to lift and carry equipment up to 50 lbs.
• Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.

Preferred Skills:

• Familiarity with video conferencing platforms and common office tools and operating systems.
• Basic knowledge of networking and cabling.
• Experience with asset management software and IT service management tools.

Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards