AV Service Technician (Secret)

VersaTech, Inc; Washington (District of Columbia); On-site; USD 100,000 - 125,000; Full time

Job summary

An innovative firm is seeking an AV Service Technician to deliver exceptional service to federal and commercial clients in the Washington, DC area. This role involves performing site surveys, quality assurance testing, and providing technical support for audio-visual systems. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving. With a commitment to excellence and a focus on customer satisfaction, this opportunity offers a dynamic work environment where your expertise will make a significant impact. Join a team dedicated to technological advancement and client success.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401k with Employer Matching

Generous Paid Time Off

Growth Opportunities

Qualifications

• 4+ years of experience installing and supporting AV systems.
• Active Secret clearance is required for this role.
• Ability to read and interpret electronic schematics.

Responsibilities

• Perform site surveys and create documentation for installed systems.
• Conduct Quality Assurance testing and generate documentation.
• Provide end-user training and support as needed.

Skills

Audio-Visual Systems Installation

Digital Video/Audio Transmission

Signal Flow Analysis

Troubleshooting Networked Devices

Client Communication

Mentoring

Education

Bachelor’s Degree in Technical Field

4 years of relevant experience

Tools

AMX

Crestron

Polycom

Extron

Job description

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This range is provided by VersaTech, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/hr - $95,000.00/hr

VersaTech is an ISO-certified provider of innovative technology solutions to the public sector, providing services that include Audio-Visual Solutions. Digital Transformation, and Agile Software Development. Our long record of customer satisfaction and commitment to excellence provides assurance to our clients that we have the talent, management, and innovation necessary to solve their problems and exceed expectations. VersaTech is currently looking for an Audio Visual (AV) Service Technician to support federal and commercial customers in Silver Spring, Maryland, and surrounding areas.

Summary:

In this role as an AV Service Technician, you will provide service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise. Serve as a point of contact for all types of pre- and post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success. Salary: $70,000 - $95,000 depending on experience. Discretionary annual bonus based on performance.

Location: Washington DC, and surrounding areas. National travel may be required 20% with advance notice.

Responsibilities:

• Perform site surveys, inventory, and create as built document for installed systems.
• Perform Quality Assurance testing and generate documentation on results.
• Read and interpret electronic schematics and architectural blueprints.
• Perform preventative maintenance visits to help maintain a stable client-based system.
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability.
• Setup and troubleshoot various video codecs/video teleconferencing systems.
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Provide end-user client training as needed.
• Travel to various job sites as required.
  
  
  

Qualifications:

• Active Secret clearance
• 4+ years of experience installing and supporting large-scale audio-visual systems.
• Experience working with digital video/audio transmission and protocols.
• Experience working with AV systems, such as Polycom, Crestron, Extron or AMX.
• Experience with signal flow, audio visual signal types, connector types & terminations.
• Experience working with AV Engineers, analyzing blueprints and AV input and output (IO).
• Experience in loading and testing control system code and DSP programming.
• Ability to configure standard system components to client requirements.
• Abilit to work independently for AV testing and troubleshooting.
• Ability to interpret AV CAD drawings and update with Red Lines.
• Ability to perform Cable installation, Cable termination, Device installation.
• Ability to troubleshoot leveraging computer, networking, and communication skills.
• Ability to read & understand cabling pull schedules, floor plans, ceiling plans, riser diagrams & line diagrams.
• Possess excellent verbal and written communication skills for effective client engagement and exceptional customer service.
• Ability to train and mentor junior and new team members.
• Ability to obtain and maintain a Public Trust clearance
• Ability to travel locally to DMV area as needed to client locations and corporate office.
  
  
  

Physical Requirements:

• May be required to lift up to 75 pounds.
• May be required to stand, walk, push, pull, squat, bend, and reach during shift.
• Employees may use carts, dollies, hand trucks, and other gear to move items around.
  
  
  

Preferred Qualifications:

• Experience working with a government client or as a government contractor.
• CTS-I certified.
  
  
  

Education:

• Bachelor’s Degree in Technical Field, or 4 years of relevant experience in lieu of a degree.
  
  
  

Find out who we are: https://www.versatechinc.com/

VersaTech offers an excellent benefits package that includes medical, dental, and vision benefits, 401k employer-matching retirement contributions after 90 days, generous paid time off (3 weeks PTO plus 11 holidays), and ample growth opportunities.

COVID-19 Vaccination: To protect the health and safety of its employees and to comply with customer requirements, VersaTech, Inc. may require employees to wear masks while on our customer and corporate sites as required.

VersaTech, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decision without regard to race,

color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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