End User and Systems (AV/VTC) Technician

CACI; Arlington (VA); On-site; USD 64,000 - 136,000; Full time

Job summary

An established industry player is seeking a skilled End User and Systems Technician to provide top-notch IT support across various facilities. This role involves managing and maintaining multimedia streaming systems and video teleconferencing equipment, ensuring seamless collaboration and communication. As part of a dedicated team, you will troubleshoot complex audiovisual systems and provide exemplary customer service while working independently to enhance operational efficiencies. Join a company that values integrity, innovation, and continuous growth, and take your career to new heights in a supportive environment that fosters your potential.

Benefits

Flexible time off

Robust learning resources

Qualifications

• Requires active Secret clearance, Top Secret preferred.
• Experience supporting WIN 10 OS, O365 products, and AV systems.

Responsibilities

• Provide IT support for end users, managing AV/VTC systems.
• Troubleshoot and resolve issues for videoconferencing equipment.

Skills

IT Support

Troubleshooting

Customer Service

Collaboration Tools

Audio-Visual Systems

Network Management

Documentation

Education

University Degree (BA/BS)

14 years of related work experience

Tools

ServiceNow

Microsoft Teams

CISCO Webex

ITSM tools

Job description

End User and Systems (AV/VTC) Technician

Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local

Responsible for providing IT support to end users across multiple support facilities. The candidate is responsible for delivering professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. This candidate will support unclassified equipment, some of which is in classified space.

More About the Role:

• Manage and maintain Multimedia Streaming Systems and Video Teleconferencing (VTC) equipment ranging from simple desktop to more complex integrated Audio-Visual systems.
• Configure and maintain collaboration tools (Microsoft Teams, Microsoft Live Events, CISCO Webex) and audio/video streaming software.
• Provide recommendations and expertise on collaboration tools and video streaming software.
• Design and implement new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment.
• Identify, isolate and classify network faults identified either manually or via available network management tools.
• Assist with set-up for AV meetings or live events to include providing user training and support.
• Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion.
• Provide extensive troubleshooting and testing of video conferencing audiovisual equipment (multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.).
• Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.
• Document incidents, including opening case, updating with current status and timely closure.
• Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment.
• Coordinate and schedule equipment and software testing and pre-checks in advance of VIP and high visibility events.
• Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures.
• Self-motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficiencies.
• Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.

You’ll Bring These Qualifications:

• Requires active minimum Secret clearance, Top Secret preferred.
• Ability to obtain/maintain EOD Suitability Clearance.
• Typically has a University Degree (BA/BS) or equivalent experience and minimum 14 years of related work experience.
• Background in supporting WIN 10 OS, O365 products, active directory and MDM solutions, AV.
• Previous experience using ITSM tools for ticket tracking.

These Qualifications Would be Nice to Have:

• Familiarity with using ServiceNow.
• Experience supporting organization senior staff (e.g. VIPs).

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless.So is ours.

Pay Range: The proposed salary range for this position is: $64,400 - $135,100.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.