AV/VTC Technician, Senior

Booz Allen Hamilton; Washington (District of Columbia); Hybrid; USD 77,000 - 176,000; Full time

Job summary

An established industry player is seeking a skilled professional to enhance their audiovisual and video teleconferencing capabilities. This role involves providing technical support for VTC and AV systems, ensuring seamless operations during high-stakes events, and troubleshooting issues as they arise. You will work with cutting-edge technology and collaborate with a talented team to deliver exceptional service to clients. With a focus on professional growth and a people-first culture, this position offers a dynamic work environment where your contributions will be valued. Join a company that prioritizes your well-being and career development while making a significant impact in the field.

Benefits

Health benefits

Life insurance

Disability insurance

Paid leave

Professional development

Tuition assistance

Work-life programs

Dependent care

Recognition awards

Qualifications

• 8+ years of IT or communications systems support experience.
• 6+ years of AV and VTC solutions experience.
• Security+ Certification required.

Responsibilities

• Support VTC and AV systems, including installations and troubleshooting.
• Monitor and resolve issues during customer events.
• Provide technical expertise for network performance management.

Skills

IT support

AV solutions

VTC solutions

Customer support

Troubleshooting

Communication skills

Interpersonal skills

Education

High School diploma or GED

Bachelor's degree

Tools

Microsoft Teams

Extron control systems

Cisco control systems

ServiceNow

MS Project

Jira

Job description

Your growth matters to us - explore our career development opportunities.

BE EMPOWERED TO SUCCEED

Connect with others in our people-first culture and enhance our collective ingenuity.

SUPPORT YOUR WELLBEING

Learn how we’ll support you as you pursue a balanced, fulfilling life.

YOUR CANDIDATE JOURNEY

Discover what to expect during your journey as a candidate with us.

Key Role:

Apply the current infrastructure expertise in supporting video teleconferencing (VTC) and collaborative Audiovisual (AV) efforts using Microsoft Teams. Support VTC and AV with cabling, equipment installations, and configuration, supporting pulling and running cables for new equipment installation. Interpret blueprints, instructions, or user guides to install and configure a new VTC and AV environment. Provide customer insight into their network through monitoring and performance management. Use technical expertise to identify problem areas and opportunities for improvement in mission-critical networks. Provide customer support for highly visible VTC and AV operations and troubleshooting efforts. Ensure the customer's events are monitored and resolve conference interruptions as soon as possible. Troubleshoot and repair multimedia equipment and data cabling, including ceiling-mounted video projectors, wall control switches, cable patch panels, speakers, powered screens, consoles, and multimedia equipment. Diagnose and repair equipment issues that have been escalated to Tier III, and sustain the IT and AV support for all daily operation and maintenance of the AV and administrator for Microsoft Teams Live events for Auditorium events.

Basic Qualifications:

• 8+ years of experience providing IT or communications systems support
• 6+ years of AV and VTC solutions through maintenance, design, installation, configuration, or systems management
• Knowledge of AV systems integration with MS Teams
• Knowledge of Extron or Cisco control systems or switch programming
• HS diploma or GED
• Security+ Certification

Additional Qualifications:

• Experience with AMX, Polycom, and Creston AV configuration and programming
• Experience using ServiceNow and program management tools, such as MS Project and Jira
• Ability to work independently to complete assignments and projects effectively in a timely manner
• Possession of excellent verbal and written communication skills
• Possession of excellent interpersonal skills
• Bachelor's degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation:

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement:

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model:
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination:

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.