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End User and Systems (AV/VTC) Technician
SA Photonics, a CACI Company
Arlington (VA)
On-site
USD 64,000 - 136,000
Full time
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Job summary
Join a forward-thinking company as an End User and Systems Technician, where you'll provide high-quality IT support for multimedia and video teleconferencing systems. This dynamic role involves troubleshooting, configuring collaboration tools, and ensuring seamless operation of AV equipment. With a focus on customer satisfaction, you'll work independently and proactively to enhance service delivery. Enjoy a culture of integrity and trust, with opportunities for continuous growth and a comprehensive benefits package that supports your personal and professional ambitions. If you're ready to make a meaningful impact, this is the perfect opportunity for you.
Benefits
Qualifications
- Requires active Secret clearance, Top Secret preferred.
- 14 years of related work experience required.
- Familiarity with WIN 10 OS and O365 products.
Responsibilities
- Provide IT support for end users across multiple facilities.
- Manage multimedia streaming systems and VTC equipment.
- Document incidents and troubleshoot AV equipment.
Skills
Education
Tools
Job description
Join to apply for the End User and Systems (AV/VTC) Technician role at SA Photonics, a CACI Company
4 weeks ago Be among the first 25 applicants
Join to apply for the End User and Systems (AV/VTC) Technician role at SA Photonics, a CACI Company
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
Responsible for providing IT support to end users across multiple support facilities. The candidate is responsible for delivering professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. This candidate will support unclassified equipment, some of which is in classified space.
More About The Role
- Manage and maintain Multimedia Streaming Systems and Video Teleconferencing (VTC) equipment ranging from simple desktop to more complex integrated Audio-Visual systems.
- Configure and maintain collaboration tools (Microsoft Teams, Microsoft Live Events, CISCO Webex) and audio/video streaming software.
- Provide recommendations and expertise on collaboration tools and video streaming software.
- Design and implement new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment
- Identify, isolate and classify network faults identified either manually or via available network management tools.
- Assist with set-up for AV meetings or live events to include providing user training and support
- Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion.
- Provide extensive troubleshooting and testing of video conferencing audiovisual equipment (multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)
- Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.
- Document incidents, including opening case, updating with current status and timely closure.
- Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment
- Coordinate and schedule equipment and software testing and pre-checks in advance of VIP and high visibility events
- Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures
- Self-motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficiencies
- Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.
- Requires active minimum Secret clearance, Top Secret preferred
- Ability to obtain/maintain EOD Suitability Clearance
- Typically has a University Degree (BA/BS) or equivalent experience and minimum 14 years of related work experience.
- Background in supporting WIN 10 OS, O365 products, active directory and MDM solutions, AV
- Previous experience using ITSM tools for ticket tracking
- Familiarity with using ServiceNow
- Experience supporting organization senior staff (e.g. VIPs)
What You Can Expect
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The Proposed Salary Range For This Position Is
$64,400 - $135,100
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
- Seniority levelMid-Senior level
- Employment typeContract
- Job functionOther
- IndustriesDefense and Space Manufacturing
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