AV & VTC Technician, Senior

Booz Allen Hamilton; Washington (District of Columbia); Hybrid; USD 77,000 - 176,000; Full time

Job summary

Join a forward-thinking company that values your growth and well-being. This role focuses on supporting video teleconferencing and audiovisual efforts, utilizing your expertise in infrastructure and systems management. You will engage in troubleshooting, installation, and configuration of AV systems, ensuring seamless operations for high-profile events. With a strong emphasis on collaboration and a people-first culture, you will thrive in an environment that prioritizes flexibility and professional development. If you are passionate about technology and customer support, this is the perfect opportunity for you.

Benefits

Health benefits

Life insurance

Disability benefits

Financial and retirement benefits

Paid leave

Professional development

Tuition assistance

Work-life programs

Dependent care

Recognition awards program

Qualifications

• 8+ years of experience in IT or communications systems support.
• 6+ years of experience with AV and VTC solutions.
• Security clearance required for classified information.

Responsibilities

• Support VTC and AV with cabling and equipment installations.
• Troubleshoot and repair multimedia equipment and data cabling.
• Provide customer support for VTC and AV operations.

Skills

IT or communications systems support

AV and VTC solutions maintenance

AV systems integration with MS Teams

Troubleshooting AV systems

Knowledge of Extron or Cisco systems

Excellent verbal and written communication

Interpersonal skills

Education

HS diploma or GED

Security+ certification

Bachelor's degree

Tools

ServiceNow

MS Project

Jira

AMX

Polycom

Creston AV configuration

Job description

Your growth matters to us - explore our career development opportunities.

BE EMPOWERED TO SUCCEED

Connect with others in our people-first culture and enhance our collective ingenuity.

SUPPORT YOUR WELLBEING

Learn how we’ll support you as you pursue a balanced, fulfilling life.

YOUR CANDIDATE JOURNEY

Discover what to expect during your journey as a candidate with us.

Apply current infrastructure expertise in supporting video teleconferencing ( VTC ) and collaborative Audiovisual ( AV ) efforts using Micro sof t Teams. Support VTC and AV with cabling, equipment installations, and configuration, supporting pulling and running cables for new equipment installation. Interpret blueprints, instructions, or user guides to install and configure a new VTC and AV environment. Provide customer insight into their network through monitoring and performance management. Use technical expertise to identify problem areas and opportunities for improvement in mission-critical networks. Provide customer support for highly visible VTC and AV operations and troubleshooting efforts. Ensure the customer's events are monitored and resolve conference interruptions as soon as possible. Troubleshoot and repair multimedia equipment and data cabling, including ceiling-mounted video projectors, wall control switches, cable patch panels, speakers, powered screens, consoles, and multimedia equipment. Diagnose and repair equipment issues that have been escalated to Tier III and sustain the IT and AV support for all daily operation and maintenance of the AV and administrator for Micro sof t Teams Live events for Auditorium events.

Basic Qualifications :

8+ years of experience providing IT or communications systems support

6+ years of experience with AV and VTC solutions through maintenance, design, installation, configuration, or systems management

Knowledge of AV systems integration with MS Teams

Knowledge of Extron or Cisco control systems or switch programming

HS diploma or GED

Security+ certification

Additional Qualifications :

Experience with AMX, Polycom, and Creston AV configuration and programming

Experience using ServiceNow and program management tools, such as MS Project and Jira

Ability to work independently to complete assignments and projects effectively in a timely manner

Possession of excellent verbal and written communication skills

Possession of excellent interpersonal skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

AV & VTC Technician, Senior

Key Role :

Apply current infrastructure expertise in supporting video teleconferencing ( VTC ) and collaborative Audiovisual ( AV ) efforts using Micro sof t Teams. Support VTC and AV with cabling, equipment installations, and configuration, supporting pulling and running cables for new equipment installation. Interpret blueprints, instructions, or user guides to install and configure a new VTC and AV environment. Provide customer insight into their network through monitoring and performance management. Use technical expertise to identify problem areas and opportunities for improvement in mission-critical networks. Provide customer support for highly visible VTC and AV operations and troubleshooting efforts. Ensure the customer's events are monitored and resolve conference interruptions as soon as possible. Troubleshoot and repair multimedia equipment and data cabling, including ceiling-mounted video projectors, wall control switches, cable patch panels, speakers, powered screens, consoles, and multimedia equipment. Diagnose and repair equipment issues that have been escalated to Tier III and sustain the IT and AV support for all daily operation and maintenance of the AV and administrator for Micro sof t Teams Live events for Auditorium events.

Basic Qualifications :

• 8+ years of experience providing IT or communications systems support

• 6+ years of experience with AV and VTC solutions through maintenance, design, installation, configuration, or systems management

• Experience troubleshooting AV systems

• Knowledge of AV systems integration with MS Teams

• Knowledge of Extron or Cisco control systems or switch programming

• Secret clearance

• HS diploma or GED

• Security+ certification

Additional Qualifications :

• Experience with AMX, Polycom, and Creston AV configuration and programming

• Experience using ServiceNow and program management tools, such as MS Project and Jira

• Ability to work independently to complete assignments and projects effectively in a timely manner

• Possession of excellent verbal and written communication skills

• Possession of excellent interpersonal skills

• Bachelor's degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.