AV Service Technician

Daisy Orange County; New York (NY); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Daisy Orange County is seeking a skilled Daisy Care technician to manage the technical side of projects after completion, providing on-site service under a contract. You will review systems, create notes and surveys, identify issues for new installs, and ensure client satisfaction with up-to-date service desk information.

The role requires travel across the tri-state area, strong AV, control-system, and networking knowledge, and the ability to educate clients while delivering top-tier service.

Qualifications

• 5+ years’ experience working within residential AV smart home automation.
• Flexibility to travel to multiple site locations in tri-state area (NYC, Long Island, CT, NJ).
• Strong knowledge of AV distribution concepts and equipment (HDMI, Dante).
• Knowledge of IR, RS-232, and network control protocols.
• Excellent verbal and written communication skills.
• Must be organized and proficient in time management.
• Comfortable interacting with VIP clientele in fast-paced environments.
• Mastery of control systems including Crestron, Savant, and Control4.

Responsibilities

• Respond to client needs by performing diagnostics on system issues.
• Reporting of problems and testing of systems.
• Test AV signal flow and programming.
• Ensure functionality of control systems.
• Provide guidance on how to optimize, repair, or upgrade technology.
• Educate clients and provide tutorials to ensure high service levels.
• Liaise with clients to schedule appointments and determine technical needs.
• Assist service desk with tickets and cross-functional collaboration.
• Document pre/post visit notes and client interactions in a timely manner.
• Support sales and design with surveys, proposals, and related needs.
• On-call weekend rotation is required.

Skills

Residential AV

Travel flexibility

Diagnostics

Client communication

Crestron/Savant/Control4

Networking VPN

HDMI/Dante

VIP client handling

Education

High school diploma or equivalent

Tools

Crestron

Savant

Control4

Lutron

Job description

Job Overview

The Daisy Care technician is responsible for managing the technical side of a project after a project has been completed. Under a service contract, clients are provided with onsite service completed by the service technician. The Daisy Care technician will review systems, create applicable notes & surveys, and identify issues to be resolved by new installs. They will be responsible for ensuring clients’ satisfaction following their visit and providing the service desk with up-to-date information and notes on what items they have performed. The Daisy Care technician will float from site to site throughout the day, handling various requests for the needs of clients.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Responsibilities and Duties

• Respond to client needs by:
• Perform diagnostics on system issues.
• Reporting of problems and testing of systems.
• Test AV signal flow and programming.
• Ensure functionality of control systems.
• Providing guidance on how to optimize, repair, or upgrade technology.
• Interact with clients to educate and assess changes needed, provide tutorials as applicable to the highest level of customer service to ensure client satisfaction.
• Liaison with client to set up, confirm, and outreach for appointments and technical needs.
• Act as a backup resource for the service desk to assist with tickets and other needs.
• Complete timely documentation for pre/post visit notes, including all service activities, updated and client interactions. Request for appointment follow-ups, and other client needs.
• Work cross functionally with sales and design on client surveys, proposals, and other needs that may arise.
• On-call weekend rotation is required.

Job Qualifications

• 5+ years’ experience working within residential AV smart home automation.
• Flexibility and willingness to travel to multiple site locations & areas throughout the tri-state area including but not limited to: NYC 5 boroughs, Long Island including the Hamptons, Southern CT, Westchester County NJ, Northern NJ.
• Strong knowledge and understanding of:
• Audio & Video distribution concepts and equipment (HDMI, Dante audio)
• IR, RS-232, and Network control protocols & communication.
• Networking standards including, but not limited to, VPN connections & port forwarding concepts.
• Savant, Creston and/or Control4 control systems.
• Lutron lighting & shade systems.
• HVAC and thermostat functionality.
• Excellent verbal and written communication skills.
• Must be organized and proficient in time management skills.
• Comfortable interacting with VIP clientele in a fast-paced environment.
• Expertise with product lines including Crestron, Savant, Sonos, Lutron, Snapav, Access Networks, Sonance, Bluebolt, Future Automation, and Seura.
• Expert knowledge of Crestron Toolbox, Savant, Dyn, DNS, etc.
• Ability to lift, move, and push 50 lbs.
• Valid driver’s license required.
• Crestron Savant, Lutron and/or other manufacturers’ training certifications a plus.
• High school diploma or equivalent preferred.
• Mastery of control systems including Creston, Lutron, Savant and Control4.

Compensation: $45.00 - $50.00 per hour

Join the Team that's Simplifying Smart Technology

Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we’re looking for passionate, driven, and innovative team members eager to contribute to our mission. While we have various open opportunities, we’re always welcoming new Technicians!

The Daisy Difference for Technicians

We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.