AV Service Coordinator: Scheduling & Customer Support

Conference Technologies; Wyoming, Grand Rapids (MI, MI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Bonus eligibility

PTO and floating holidays

Cell phone reimbursement

Disability insurance (LT/ST)

Life Insurance

Job summary

Conference Technologies in Grand Rapids, MI, is seeking a Service Coordinator to join our Wyoming, MI location. This role supports our sales, technical, and accounting staff to ensure a fantastic customer experience and seamless service delivery.

Responsibilities include answering calls, scheduling nationwide service, coordinating available technicians, following up on service outcomes, updating tickets, and handling RMAs. We value dependable, friendly professionals who embrace CTI’s culture.

Qualifications

• Minimum high school degree required.
• 1-2 years of scheduling experience, preferably in a construction/service environment.
• Customer service experience.
• Experience in corporate or hospitality environment is a plus.

Responsibilities

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Work with the operations team to schedule available techs for calls.
• Follow up with service calls to ensure customer satisfaction.
• Ensure that all service tickets are updated in our system.
• Initialize RMAs and work with shipping/receiving to follow up.
• Other duties as assigned.

Skills

Scheduling

Customer service

Verbal communication

Written communication

Education

High school diploma

Job description

Conference Technologies in Grand Rapids, MI, is seeking a Service Coordinator to join our Wyoming, MI location. This role supports our sales, technical, and accounting staff to ensure a fantastic customer experience and seamless service delivery.

Responsibilities include answering calls, scheduling nationwide service, coordinating available technicians, following up on service outcomes, updating tickets, and handling RMAs. We value dependable, friendly professionals who embrace CTI’s culture.