Client-Facing AV Service Coordinator (Scheduling & Support)

Cti; Maryland Heights (MO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Employer-matched 401K

Paid time off

Life Insurance

Job summary

CTi is a leading AV provider hiring a Service Coordinator to join our operations team in Missouri. You will answer customer calls, schedule service visits nationwide, and coordinate field techs while ensuring satisfaction and accurate ticket updates.

We value dependable, personable professionals who embrace challenges and thrive in a collaborative environment. Requirements include a minimum high school diploma and 1–2 years of scheduling experience, ideally in service or construction, plus 1–2

Qualifications

• Minimum high school degree required.
• 1-2 years of scheduling experience, preferably in a construction/service environment.
• Prefer at least 1-2 years in a corporate or hospitality environment.
• Customer service experience.

Responsibilities

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Work with the operations team to schedule available techs for calls.
• Follow up with service calls to ensure customer satisfaction.
• Ensure that all service tickets are updated in our system.
• Initialize RMAs and work with our shipping and receiving departments to follow up.
• Other duties as assigned.

Skills

Scheduling experience

Customer service

Verbal & written communication

Independence

Education

High school diploma

Job description

CTi is a leading AV provider hiring a Service Coordinator to join our operations team in Missouri. You will answer customer calls, schedule service visits nationwide, and coordinate field techs while ensuring satisfaction and accurate ticket updates.

We value dependable, personable professionals who embrace challenges and thrive in a collaborative environment. Requirements include a minimum high school diploma and 1–2 years of scheduling experience, ideally in service or construction, plus 1–2