Service Coordinator

Cti; Wyoming (MI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) matching

Paid time off

Holiday pay

Disability insurance

Life insurance

Cell phone reimbursement

Job summary

CTI is seeking a Service Coordinator at our Grand Rapids, MI location. You will support sales, technical, and accounting teams to provide a fantastic customer experience by coordinating service calls and scheduling technicians.

The role requires 1-2 years of scheduling and strong communication skills; high school diploma is required. We offer competitive pay and a comprehensive benefits package including health, vision, and retirement plans.

Qualifications

• Minimum high school degree required.
• 1-2 years of scheduling experience, preferably in a construction/service environment.
• Customer service experience is preferred.

Responsibilities

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide with the operations team.
• Coordinate scheduling of available technicians for calls.
• Follow up to ensure customer satisfaction on service calls.
• Ensure service tickets are updated in the system.
• Initialize RMAs and liaise with shipping/receiving.
• Perform other duties as assigned.

Skills

Scheduling

Customer service

Verbal & written communication

Independent work

Problem solving

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

CTI has been a leading audiovisual provider since we began in 1988, and from the beginning our mission has been simple: to provide a fantastic customer experience.At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTi. We have developed a collaborative and lively working environment, where the best and the brightest AV experts show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.So, where do you fit in?We are seeking a Service Coordinator to join our operations team at our Grand Rapids branch, in Wyoming, MI. We are looking for a candidate whose attitude, skills, and work ethic will embody our mission: "to provide a fantastic customer experience." Our service coordinators are sharp, organized, and friendly administrative professionals who work with our sales, technical, and accounting staff to help CTI meet our goal of providing a fantastic customer experience. We are looking for somebody dependable, personable, and enthusiastic who embraces any challenges that come their way. If this sounds like you, we will provide the necessary training, support, and work environment to help you succeed. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.These responsibilities will give you an idea, but not a full picture of what you will do as a Service Coordinator as we work to embrace and capitalize on our employees’ strengths:Answer incoming calls from customers regarding service needs.Schedule service calls nationwide.Work with the operations team to schedule available techs for calls.Follow up with service calls to ensure customer satisfaction.Ensure that all service tickets are updated in our system.Initialize RMAs and work with our shipping and receiving department to follow up.Other duties as assigned.We value our culture above all, and applicants who merely want to punch in their timecards every day are not what we are looking for. If you have the following traits, you might be what CTI is looking for:You are willing to fearlessly embrace company culture.You can work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).You have strong verbal and written communication skills, and can be the face of our company to our clients.Experience:Minimum high school degree required1-2 years of scheduling experience, preferably in a construction/service environmentPrefer at least 1-2 years in a corporate or hospitality environmentCustomer service experience.What’s in it for you?At CTI, we know our company’s success is directly correlated to the success of our employees. So it’s fitting that we thrive on and encourage employee growth, both professionally and personally. Our competitive compensation package includes:Base salary $45,000 to $55,000 (DOE).Employer-matched medical, prescription, and dental insurance. CTI also offers a Vision Insurance discount (available after 60 days of employment).Employer-matched 401 (k) up to 3% (after 6 months of employment.Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment).A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon the first day of employment.Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.Cell phone reimbursement plan.Long and Short Term Disability 100% paid by CTI.Life Insurance 100% paid by CTI.CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.