Audio Visual Technician

Infotree Global Solutions; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Infotree Global Solutions is seeking an on-site End-to-End Event AV Specialist in San Francisco to support daily meetings, all-hands, and corporate events. You will manage audio, video, projection, lighting, and wireless mic systems for in-person, hybrid, and virtual events.

The role emphasizes pre-event coordination with hosts, rehearsals, mic checks, and delivering exceptional customer service while maintaining equipment health and documentation in ServiceNow, Jira, and Confluence.

Qualifications

• 2–4 years of corporate event support and AV production experience, including executive-level events.
• Strong technical knowledge of corporate AV systems, Zoom Rooms, and standard presentation software.
• Experience operating control booth tech, video switchers (Ross Carbonite, Atem), and multi‑camera setups.
• Understanding of audio/video signal flow (Dante, SDI, HDMI) and quick live troubleshooting.

Responsibilities

• Set up, test, operate, and strike AV equipment for daily meetings and events in-person, hybrid, and virtual.
• Operate control booth tech for high-tier events in dedicated space.
• Coordinate with hosts to confirm requirements, run rehearsals, and perform mic checks with high-quality service.
• Conduct daily AV operations and workplace support tasks.
• Perform proactive room sweeps to ensure UC systems, displays, and cables are functional and tidy.
• Respond to escalated IT/AV tickets and assist with general hardware support.
• Document workflows in ServiceNow, Jira, and Confluence; track activities and equipment health.
• Partner with AV engineers on regional deployments, equipment rollouts, and refresh projects.
• Create simple user guides and train internal teams on AV best practices.
• Split focus: approx. 60% event support/execution; 40% AV operations/workplace support.

Skills

Event support

AV production

Executive-level event support

Communication

Customer service

Tools

Ross Carbonite

Atem

Neat

QSC/Q-Sys

Dante Devices

Shure

Yamaha

Zoom Rooms

Job description

• End-to-End Event Support: Set up, test, operate, and strike all AV equipment—including audio, video, data projection, lighting, and wireless microphones for daily meetings, all-hands, and corporate events. This includes in-person, hybrid, and virtual events.


• Dedicated Space Production: Utilize production skills to operate control booth technology (video switchers, audio boards, PTZ cameras) specifically for high-tier events in our dedicated event space.


• Speaker & Host Management: Meet with event hosts prior to showtime to confirm technical requirements, run rehearsals, conduct mic checks, and provide a high-touch customer service experience.


• Daily AV Operations & Workplace Support


• Proactive Room Sweeps: Conduct regular, detailed conference room sweeps to verify that Unified Communications (UC) systems, displays, cables, and hardware are fully functional and tidy.


• Cross-Functional Support: AV Break Fix support. Respond to escalated IT/AV tickets. Assist with general workplace hardware support. (e.g., printer maintenance and troubleshooting)


• Ticketing & Documentation: Manage and document support workflows in ServiceNow, Jira, and Confluence; track daily activities and equipment health; and maintain event support documentation.


• Deployments & Upgrades: Partner with AV engineers on regional deployments, equipment rollouts, and hardware refresh projects.


• Training: Create simple documentation and user guides for end-users. Train internal teams on AV best practices and self-service capabilities.


• 60% Event Support & Execution: End-to-end technical management of corporate events, meetings, and live streams across conference rooms and our dedicated event space.


• 40% AV Operations & Workplace Support: Daily conference room health sweeps, hardware break/fix, printer support, and technology deployment projects.

Required Qualifications & Skills

• Demonstrated ability to build, execute, and complete initiatives under pressure in complex, cross-functional environments.


• Experience: 2 to 4 years of relevant work experience in corporate event support and audio-visual production, including executive-level event support.


• Event Tech Proficiency: Strong technical knowledge of corporate AV systems, Zoom Rooms setups, and standard presentation software (Google Slides, Keynote, PowerPoint, etc.)


• Video Production Competency: Practical experience operating control booth technology, specifically video switchers (e.g., Ross Carbonite, Atem) and multi-camera setups for live events.


• Signal Flow & Troubleshooting: Solid understanding of audio and video signal flow (Dante, SDI, HDMI) with the ability to troubleshoot complex issues quickly during live events.


• Hardware Familiarity: Hands-on experience with equipment from Neat, QSC/Q-Sys, Dante Devices, AVoIP solutions, Shure, and Yamaha.


• Communication: Exceptional customer service skills, with the ability to clearly explain technical services to non-technical stakeholders and executives.


• Physical Requirements: Ability to work on-site, lift up to 50 lbs. independently (100 lbs. with assistance), and manage the physical demands of event setups.


• Flexibility: Ability to work a flexible schedule (including rare nights and weekends as required by event demands) and travel occasionally if needed.

Preferred Skills

• Live Streaming & Broadcasting: Familiarity with live streaming workflows, encoders, and virtual event platforms (Zoom Webinars/Events, YouTube Live, etc.).


• IT Networking Fundamentals: Basic understanding of corporate networking principles (WiFi, DHCP, VLANs, QoS) as they apply to AV systems.


• Certifications: Q-Sys Certification and/or AVIXA CTS Certification.