AV/IT Support Specialist

Maxonic Inc.; Santa Clara (CA); On-site; USD 39,000 - 55,000; Full time

Job summary

Maxonic is seeking an AV/IT Support Specialist for our Executive Briefing Center in Santa Clara, CA. You will deliver a seamless technology experience for visiting executives, customers, and partners, handling audiovisual, meeting room, and technical support to ensure presentations run flawlessly.

The ideal candidate is customer-focused, technically proficient, detail-oriented, and able to stay calm under pressure while supporting high-visibility meetings and events.

Qualifications

• 3–5 years of experience supporting audiovisual systems, conference rooms, or executive meeting spaces.
• Experience with Microsoft Teams, Zoom, and video conferencing technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Comfortable supporting executives, customers, and senior leadership.
• Experience in an Executive Briefing Center, Experience Center, or Conference Center preferred.
• Knowledge of AV platforms such as Crestron, Extron, Cisco, Poly preferred.
• Familiarity with digital signage and presentation technologies preferred.

Responsibilities

• Audiovisual setup, test, and operation for customer briefings and events.
• Support video conferencing platforms (Microsoft Teams, Zoom, Webex).
• Troubleshoot displays, projectors, microphones, cameras, speakers, and presentation systems.
• Provide real-time technical support during live meetings and presentations.
• Ensure room tech is operational before customer arrival.
• Coordinate room setups and assist presenters with connectivity.
• Manage AV equipment inventory and coordinate repairs with vendors.
• Document issues and resolutions; suggest upgrades to improve experience.
• Support onsite and hybrid events for executives, customers, and partners.

Skills

Microsoft Teams

Zoom

Video conferencing

Troubleshooting

Customer service

Communication

Prioritization

Executive support

Tools

Crestron

Extron

Cisco

Poly

Job description

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a AV/IT Support Specialist.

Job Title: AV/IT Support Specialist

Job Type: Contract to Hire (6 months)

Job Location: Santa Clara, CA

Work Schedule: Onsite

The Executive Briefing Center (EBC) IT Support Technician is responsible for delivering a seamless technology experience for customers, executives, and partners visiting the Executive Briefing Center. This role provides hands-on audiovisual, meeting room, and technical support while ensuring all presentations, demonstrations, and customer engagements run flawlessly.

The ideal candidate is customer-focused, technically proficient, detail-oriented, and able to remain calm under pressure while supporting high-visibility executive and customer meetings.

Responsibilities

• Audiovisual Support
• Set up, test, and operate audiovisual equipment for customer briefings, executive meetings, and
• special events.
• Support video conferencing platforms including Microsoft Teams, Zoom, and Webex.
• Troubleshoot displays, projectors, microphones, cameras, speakers, and presentation systems.
• Provide real-time technical support during live meetings and presentations.
• Ensure all meeting room technology is fully operational prior to customer arrival.
• Executive Briefing Center Operations
• Conduct daily inspections of meeting rooms and collaboration spaces.
• Prepare presentation materials and ensure content displays properly.
• Coordinate room setups according to meeting requirements.
• Assist presenters with connectivity, presentation delivery, and demonstration support.
• Maintain a professional customer-facing presence during executive and customer visits.
• This role requires someone who can confidently support and troubleshoot:
• Windows desktop and endpoint technologies.
• Microsoft Teams Rooms (MTR), conferencing platforms, and collaboration devices.
• Executive-facing A/V systems and integrated room technologies.
• Content management systems such as Nexus and related presentation devices.
• Network connectivity, authentication, and basic infrastructure issues affecting collaboration technologies.
• Manage inventory of AV equipment and peripherals.
• Coordinate repairs and maintenance with vendors and internal IT teams.
• Document technical issues and resolutions.
• Recommend technology upgrades and improvements to enhance the customer experience.
• Event Support
• Support executive meetings, customer briefings, partner events, and virtual/hybrid events.
• Assist with event setup, breakdown, and technical rehearsals.
• Provide onsite support for special events and demonstrations.

Qualifications:

• Required
• 3 - 5 years of experience supporting audiovisual systems, conference rooms, or executive
• meeting spaces.
• Experience with Microsoft Teams, Zoom, and video conferencing technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Comfortable supporting executives, customers, and senior leadership.
• Preferred
• Experience supporting an Executive Briefing Center, Experience Center, or Conference Center.
• Knowledge of Crestron, Extron, Cisco, Poly, or similar AV platforms.
• Familiarity with digital signage and presentation technologies.

Success Factors:

• Exceptional attention to detail.
• Professional demeanor when interacting with executives and customers.
• Ability to anticipate technical issues before they impact meetings.
• Reliable, proactive, and responsive.

Reporting Structure:

• Reports to: Executive Briefing Center Manager
• Onsite position supporting the Executive Briefing Center.
• Occasional early morning or late afternoon support for executive and customer events.
• Ability to lift and move AV equipment up to 30 pounds as needed.

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.