AV Support Technician

Horizontal Talent; New York (NY); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Horizontal Talent seeks an experienced AV/IT professional to support conference rooms, live events, and hybrid spaces in a fast-paced office environment. You will troubleshoot, install, and maintain room systems, assist with streaming events, and help users achieve seamless meeting experiences.

The role emphasizes hands-on setup, equipment provisioning, and collaboration with IT helpdesk to resolve issues during events. Strong communication and physical ability to lift 50+ lbs are important.

Qualifications

• 5+ years of IT/AV support for conference rooms or meeting spaces.
• Hands-on experience with Google Meet hardware/software in rooms and events.
• Experience supporting Logitech Rally, Neat Bar Pro, and scheduling displays.
• Ability to install and troubleshoot conference rooms from scratch.
• Live event AV workflows: video switching, audio mixing, streaming/recording.
• Knowledge of AV control platforms like Q-SYS.
• Calm, solution-focused during live use of systems.
• Networking basics include switches, Wi-Fi, servers, AV-over-IP.
• Experience with Apple devices in enterprise environments.
• Experience managing Windows laptops/desktops.
• Familiarity with ticketing systems and enterprise workflows.
• Strong communication and service orientation.
• Ability to lift and move 50+ lbs.

Responsibilities

• Perform daily checks of conference rooms to identify AV issues before meetings.
• Support in-room and remote meeting tech, including Meet, displays, cameras, audio, projection.
• Troubleshoot and maintain room kits, room schedulers, displays, and related hardware/software.
• Provide support for Logitech Rally and Neat Bar Pro across spaces.
• Respond to helpdesk requests and diagnose room-related issues.
• Set up, install, configure, test new conference rooms, including cabling and provisioning.
• Support audio systems to ensure clear sound.
• Assist with live event production for all-hands, town halls, and streams.
• Operate Q-SYS, streaming encoders, switchers, and audio consoles.
• Conduct pre-event checks, monitor live productions, resolve issues during events.
• Create and maintain runbooks and knowledge base articles.
• Track inventory and coordinate with vendors for equipment, updates, spares.

Skills

5+ years IT/AV support

Google Meet hardware/software

Logitech Rally

Neat Bar Pro

Q-SYS or similar DSP

AV troubleshooting

Live event AV workflows

Networking basics

Apple enterprise devices

Windows devices

Ticketing systems

Strong communication

Heavy equipment handling

Education

Bachelor’s degree in related field

Tools

Q-SYS

Logitech Rally

Neat Bar Pro

Job description

Join a fast-paced Workplace Technology team supporting conference rooms, live events, and hybrid collaboration spaces across a dynamic office environment. This role is ideal for an AV professional who enjoys hands‑on troubleshooting, room builds, event production, and helping people have seamless meeting experiences.

Responsibilities

• Perform daily checks of conference rooms to identify and resolve AV issues before meetings begin
• Support employees with in-room and remote meeting technology, including Google Meet, displays, cameras, audio, and projection systems
• Troubleshoot and maintain room kits, room schedulers, scheduling displays, and related AV hardware and software
• Provide support for Logitech Rally products and Neat Bar Pro systems across meeting spaces
• Respond to support requests from the IT helpdesk and assist with diagnosing and resolving room‑related issues
• Set up, install, configure, and test new conference rooms, including cabling, mounting, and hardware provisioning
• Support audio systems such as DSPs, mixers, microphones, and speakers to ensure clear and reliable sound
• Assist with live event production for all‑hands meetings, town halls, and other streamed events
• Operate event AV equipment such as Q‑SYS systems, streaming encoders, switchers, and audio consoles
• Conduct pre‑event checks, monitor live productions, and help resolve issues during events
• Create and maintain documentation, runbooks, and knowledge base articles for room and event systems
• Track AV inventory, coordinate with vendors, and help maintain equipment, updates, and spares

Skills

• 5+ years of experience in IT or AV support with a focus on conference rooms or meeting spaces
• Hands‑on experience with Google Meet hardware and software in both meeting room and event settings
• Experience supporting Logitech Rally equipment, Neat Bar Pro, and scheduling displays
• Ability to install and troubleshoot conference rooms from the ground up
• Experience with live event AV workflows, including video switching, audio mixing, and streaming/recording
• Working knowledge of Q‑SYS or similar audio DSP/control platforms
• Comfort supporting live, in‑use systems while staying calm and solution‑focused
• Basic to intermediate networking knowledge, including switches, Wi‑Fi, servers, and AV‑over‑IP fundamentals
• Experience supporting Apple devices in an enterprise environment
• Experience managing Windows laptops and desktops
• Familiarity with ticketing systems and enterprise support workflows
• Strong communication skills and a service‑oriented approach
• Ability to lift and move equipment weighing 50+ lbs as needed

Preferred Skills

• AVIXA CTS certification or progress toward certification
• Experience with additional conferencing ecosystems such as Poly, Yealink, or Crestron
• Exposure to control system programming or configuration
• Experience with other audio DSP platforms such as Biamp or Extron
• Background in event or broadcast AV support for corporate events or streamed productions
• Ability to read signal flow diagrams and AV schematics
• Experience with low‑voltage wiring, rack builds, and AV cabling work
• Bachelor’s degree in a related field or equivalent hands‑on experience

Horizontal Talent is committed to building inclusive workplaces where people of all backgrounds, identities, and experiences can thrive. We encourage candidates from underrepresented and historically marginalized communities to apply, and we value diverse perspectives as an important part of a strong team.

Benefits

• competitive compensation and benefits including medical, dental, vision, and retirement.
• The pay range for this role is $35 - $38 per hour based on qualifications and experience.