AV & IT Support Specialist

Insight Global; Harrisburg (Dauphin County); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) eligibility after 90 days

Paid sick leave and PTO

Job summary

Insight Global is seeking a skilled AV & IT Support Specialist to manage and support 115+ video conference rooms across the state, with many in the Harrisburg area and others supported remotely alongside field staff. This role blends audio-visual expertise with basic IT support to ensure reliable conferencing and end-user technology.

You will work with AV equipment, video systems, and networking basics, providing hands-on service and remote assistance to keep rooms operational and users

Qualifications

• Hands-on experience with AV equipment and video conferencing.
• Understanding of signal flow and cabling standards.
• Familiarity with AV control systems and basic programming/configuration.
• Basic networking knowledge (IP, VLANs, PoE).
• Proficiency in Windows OS and hardware diagnostics.
• Experience with remote support tools (Microsoft Remote Desktop).

Skills

AV equipment

Video conferencing systems

Signal flow & cabling

AV control systems

Basic networking (IP, VLANs, PoE)

Windows OS & diagnostics

Remote support tools (RDP)

Job description

We are seeking a skilled and service-oriented AV & IT Support Specialist to help manage and support approximately 115+ video conference rooms across the state. While many rooms are located in the Harrisburg Capital area, others will be supported remotely in collaboration with our field staff. This role combines audio-visual expertise with basic IT support, ensuring seamless operation of conferencing systems and end-user technology.

Required Skills & Experience

• - Hands-on experience with AV equipment and video conferencing systems.
• - Strong understanding of signal flow and cabling standards.
• - Familiarity with AV control systems and basic programming/configuration.
• - Basic networking knowledge (IP, VLANs, PoE).
• - Proficient in Windows OS and hardware diagnostics.
• - Experience with remote support tools (e.g., Microsoft Remote Desktop).

Nice to Have Skills & Experience

• - Certifications in AV technologies or IT support.
• - Familiarity with fiber optic cabling and advanced networking protocols.
• - Prior experience supporting hybrid or remote teams.

Compensation:

$23/hr to $26/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance.

Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment.

Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.