Audio Visual Specialist

Spsnorthamerica; New York (NY); On-site; USD 41,328 - 45,460; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Comprehensive Benefit Offerings

Job summary

Spsnorthamerica is actively seeking an experienced Audio-Visual Specialist in New York to enhance meeting experiences through expert management of A/V systems. The ideal candidate possesses 3-5 years of A/V support experience and is adept with both Macs and PCs.

In this role, you will operate and maintain A/V systems, conduct pre-meeting checks, and provide exemplary customer service. This position includes robust benefits and career development opportunities.

Qualifications

• 3-5 years prior A/V work experience preferred.
• Industry certification preferred.
• Certified Technology Specialist (CTS) preferred.

Responsibilities

• Operate, maintain, analyze, troubleshoot, and manage A/V systems.
• Perform daily morning checks of all conference rooms.
• Troubleshoot, upgrade, and replace AV componentry.
• Provide exceptional customer service to clients.

Skills

AV support experience

Experience with Macs and PCs

Organizational skills

Problem-solving skills

Communication skills

Education

High School Diploma or equivalent

Tools

AV systems

Job description

Audio‑Visual Specialist

Are you an experienced Audio‑Visual Specialist with a passion for technology and a knack for creating seamless meeting experiences? If you have 3‑5 years of AV support experience, are an expert with both Macs and PCs, and excel at setting up and troubleshooting conference and meeting technology, we want you to join our dynamic team. Come be a part of a collaborative environment where your skills and enthusiasm will be valued and celebrated.

Responsibilities

• Operate, maintain, analyze, troubleshoot, repair, and manage A/V systems and peripherals.
• Perform daily morning checks of all conference rooms to proactively identify issues and ensure they are in working order for the day’s meetings.
• Own pre‑meeting A/V checks for high‑profile events and VIP video meetings.
• Troubleshoot, upgrade, and replace AV componentry.
• Coordinate external vendor support when required.
• Fully meet key support performance metrics, such as trouble ticket SLAs.
• Complete timely and accurate incident management of application usage.
• Seek out additional work during downtime.
• Build professional relationships with customers and other teams.
• Maintain professionalism and composure when interacting with all employees.
• Train backup staff and provide guidance on policies and procedures.
• Determine what additional support is needed when handling sensitive inquiries.
• Provide exceptional customer service to clients.

Requirements

• High School Diploma (or equivalent) required.
• 3‑5 years prior A/V work experience preferred.
• Industry certification preferred.
• Certified Technology Specialist (CTS) preferred.
• Hours: 8 am – 5:30 pm Monday to Friday.
• Excellent organizational and time‑management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required.
• Maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Ability to lift or move 40 lbs. or greater frequently.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

$30—$33 USD

Benefits

• Career Growth: opportunity to learn new skills or use a variety of them that may lead to other career opportunities.
• Learning & Development: work culture of learning to develop best skills.
• Recognition Programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

State‑specific Note

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.