AV Field Technician - On-Site Install & Support

Visual Sound Inc; Baltimore (MD); Vor Ort; USD 30.000 - 47.000; Vollzeit

Zusammenfassung

Visual Sound Inc. is seeking a Field Service Technician for our Baltimore, MD office. The role focuses on hands-on installation, testing, troubleshooting, and preventive maintenance of AV systems at client sites.

You will deliver on-site repairs, technical training, and excellent customer support, coordinating with the project team and service coordinators to ensure quality results and timely documentation.

Qualifikationen

• 3+ years of related experience servicing audiovisual systems.
• Knowledge of AMX, Crestron and DSP setup.
• Experience with Sony, Barco, NEC, AMX and other AV manufacturers.
• Experience with Cisco / Extron Switchers.
• Ability to read blueprints, schematics and manuals.
• Strong customer service and communication skills.
• Ability to lift 50+ pounds.

Aufgaben

• Provide on-site and preventative service calls to customer job sites.
• Troubleshoot complex audio, video, and control systems.
• Arrange product returns and/or exchanges with the service coordinator.
• Install, modify, and test integrated systems and interface with Project Manager.
• Provide technical assistance to other departments and staff.
• Provide technical phone support to customers and internal staff.
• Document reports and close-out information in a timely manner.
• Demonstrate product and system capabilities to clients at all levels.
• Develop and promote the company’s presence as a service provider.
• Perform other activities as directed by management.

Kenntnisse

A/V service

Customer service

Troubleshooting

Blueprints reading

AMX DSP

Crestron

Extron

Windows Office

Time management

Heavy lifting

Tools

AMX

Crestron

DSP

Extron Switchers

Cisco Switches

Jobbeschreibung

Visual Sound Inc. is seeking a Field Service Technician for our Baltimore, MD office. The role focuses on hands-on installation, testing, troubleshooting, and preventive maintenance of AV systems at client sites.

You will deliver on-site repairs, technical training, and excellent customer support, coordinating with the project team and service coordinators to ensure quality results and timely documentation.