AV & Event Technology Operations Lead

Pinnacle Live, LLC; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Pinnacle Live, LLC seeks an Operations Manager to assist the Venue Director in daily operations, event execution, and team development at our premier venues. You will oversee setup, execution, and teardown of AV systems, manage staff, and ensure client satisfaction in alignment with SOPs.

Responsibilities include budget assistance, vendor coordination, and billing processes while maintaining high standards of safety and guest service.

Qualifications

• High School Graduate or equivalent.
• Minimum two (2) years event technology experience in a hospitality environment.
• Minimum two (2) years demonstrated managerial experience.
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Responsibilities

• Lead the execution of events with best-in-class customer service for internal and external stakeholders.
• Oversee timely setup, striking of events and floor activities.
• Maintain inventory integrity and equipment readiness.
• Stay current with industry trends, tools and innovations.
• Assist Venue Director in budgeting to increase revenue and control expenses.
• Train, manage, and develop staff per SOPs to elevate service levels.
• Build relationships with vendors to meet Pinnacle Live standards.
• Ensure accurate billing and timely PO and vendor invoice processing.
• Attend hotel meetings as needed and support system improvements.
• Provide technical support for events and ensure safety protocols.

Skills

Planning

Organizational skills

People management

Interpersonal skills

Communication skills

Customer focus

Attention to detail

Professional appearance

Budget management

Vendor management

Education

High School Graduate or equivalent

Tools

Budgeting software

Job description

Pinnacle Live, LLC seeks an Operations Manager to assist the Venue Director in daily operations, event execution, and team development at our premier venues. You will oversee setup, execution, and teardown of AV systems, manage staff, and ensure client satisfaction in alignment with SOPs.

Responsibilities include budget assistance, vendor coordination, and billing processes while maintaining high standards of safety and guest service.