AV Event Operations Lead

Encore; Tampa (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore operates in a hotel/convention center setting, ensuring flawless event delivery and exceptional client service. The Operations Supervisor leads the technical team, coordinates floor activities and supports onsite operations while aligning with Encore’s standards.

The role emphasizes staff development, training, and reliable AV setup, with a focus on safety, efficiency and customer satisfaction across events in the Tampa area.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years of customer service or hospitality experience preferred.
• 3–5 years of audio-visual experience required.
• External applicants must meet all training and certifications within 60 days.
• Internal applicants must meet Encore’s training requirements.
• Knowledge of technical theory.
• Advanced problem-solving skills.
• Experience leading workflow and team members.
• Valid driver’s license required for vehicle operations.
• DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes daily floor activities to ensure timely setup, refresh and removal of equipment.
• Directs workflow of technicians and suggests operational efficiencies.
• Ensure flowsheets are updated and completed.
• Coordinate communications for event management with the team.
• Attend venue meetings and coordinate with management.

Skills

Customer service

Staff leadership

Communication

Problem solving

Training

Team collaboration

Education

Bachelor’s degree preferred

Tools

AV equipment

Event Tech

Job description

Encore operates in a hotel/convention center setting, ensuring flawless event delivery and exceptional client service. The Operations Supervisor leads the technical team, coordinates floor activities and supports onsite operations while aligning with Encore’s standards.

The role emphasizes staff development, training, and reliable AV setup, with a focus on safety, efficiency and customer satisfaction across events in the Tampa area.