AV/EV Fleet Manager

Amerit Fleet Solutions; Kenner (LA); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Full benefits within 30 days

Medical, dental, vision

401(k) match

Paid vacation, holidays, and sick time

Amerit University training

Employee referral bonus up to $500

ASE certification reimbursement

ERGs and inclusion initiatives

EAP

24/7 nurse triage

Discounts on cell service

Entertainment ticket discounts

Job summary

Amerit Fleet Solutions in New Orleans, LA, seeks an Autonomous Vehicle Fleet Manager to lead a service- technician team and deliver outstanding client experiences. This role emphasizes safety, HR responsibilities, workload optimization, and cross-functional collaboration with a focus on EV/AV technology.

The FM will drive KPI performance, mentor technicians, and manage billable hours while ensuring efficient dispatch and repair-order workflows. Strong leadership and communication are essential.

Qualifications

• Experience with EVs or AVs is required.
• Ability to build and lead a strong team in a fast-paced environment.
• Demonstrated ability to empower team members and drive results.
• Excellent communication to influence, persuade and act.
• Collaborative management style with a customer-service orientation.
• Ability to interpret data, drive KPIs, and identify improvements.

Responsibilities

• Safety, compliance: ensure HazReps and audits are completed; minimize incidents.
• Manage technicians: hiring, performance, scheduling, development.
• Develop technicians and promote ongoing leadership and skills.
• Oversee workload, dispatch, and minimize vehicle downtime.
• Troubleshoot issues and resolve problems keeping vehicles in service.
• Define processes including inventory management and parts procurement.
• Accountable for billability targets and P&L.
• RO management: ensure intake, scheduling, completion and closure.
• Escalation point for disputes and customer service issues.
• Collaborate with HR, Finance, Procurement and stakeholders.

Skills

EV/AV experience

Team leadership

Communication

Data interpretation

Customer service focus

Job description

Position Summary

Autonomous Vehicle - Fleet Manager (New Orleans, LA)

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $105,000-115,000 plus annual performance-based incentive bonus

Shift: Monday-Friday 6:00am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand

The benefits of belonging – what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Essential Duties & Responsibilities

• Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
• Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
• Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
• Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
• Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
• Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
• Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
• Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
• Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.

Key Competencies and Minimum Education

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
• Strong desire to empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• A collaborative management style with a strong customer service orientation.
• Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.

If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply!

INDTG