AV/EV Fleet Manager

Amerit Fleet Solutions; Romulus (AL); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Full benefits within 30 days

Medical, dental, vision coverage

401(k) match

Paid vacation and holidays

Safety glasses/boot reimbursement

Training through Amerit University

Employee referral bonus

ASE certification reimbursement

Employee discounts

ERGs and inclusion programs

Job summary

Amerit Fleet Solutions is seeking an Autonomous Vehicle - Fleet Manager in Detroit, MI to lead a team of service technicians and deliver exceptional client service. This role focuses on safety, scheduling, and personnel development in a fast-paced, tech-driven environment with emphasis on uptime for autonomous vehicle operations.

You will oversee HR responsibilities, performance management, and cross-functional collaboration with operations, finance, and procurement to meet client needs and

Qualifications

• Experience with Electric Vehicles and/or Autonomous Vehicles.
• Build and lead a strong team in a fast-paced, technology-driven environment.
• Empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• Collaborative management style with a strong customer service orientation.
• Ability to manage performance, set expectations, and implement performance improvement plans.
• Customer-focused mindset balancing Amerit and customer needs for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful in a dynamic business model.

Responsibilities

• Safety & compliance: focus on safety, health, environmental compliance, and quality of work.
• Team Management & HR: hire, performance management, scheduling, and professional development.
• Technician Development: train technicians and promote skill growth.
• Workload Management: oversee workload, dispatch work, minimize downtime.
• Problem-Solving: troubleshoot issues and resolve problems causing downtime.
• Process & Inventory: define processes and manage inventory and parts procurement.
• Billability & P&L: accountable for billable hours targets as part of P&L.
• RO Management: ensure ROs are scheduled, completed, and closed as needed.
• Executive Presence: act as escalation point for disputes and customer issues.
• Cross-Functional Leadership: collaborate with stakeholders and third parties.

Skills

Leadership

HR responsibilities

Team management

Safety compliance

KPIs

Electric/Autonomous vehicles

Tools

ASE certification process

Job description

Position Summary

Autonomous Vehicle - Fleet Manager (Detroit, MI)

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $105,000-115,000 plus annual performance-based incentive bonus

Shift: Monday-Friday 6:00am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand.

The benefits of belonging – what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Essential Duties & Responsibilities

• Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
• Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
• Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
• Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
• Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
• Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
• Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
• Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
• Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.

Key Competencies and Minimum Education

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• build and lead a strong team in a fast-paced, technology-driven environment.
• empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• A collaborative management style with a strong customer service orientation.
• Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.

INDTG