AV/EV Fleet Manager

Socket.dev; Kenner (LA); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Full benefits within 30 days

Medical, dental, vision

401(k) match

Paid vacation and holidays

Training via Amerit University

Employee referral bonus up to $500

ASE certification reimbursement

Employee discounts

EAP

Nurse triage line

ERGs

Job summary

Amerit seeks an Autonomous Vehicle - Fleet Manager in New Orleans, LA. You will lead a team of service technicians, drive safety and performance, and manage HR responsibilities while ensuring high-quality service delivery.

Competitive salary with weekly pay and annual incentive bonus; shift Mon-Fri 6:00am-2:30pm with some weekend flexibility. Full benefits and career development programs are included.

Qualifications

• Experience leading teams in a fast-paced, technology-driven setting.
• Proven ability to manage HR policies, hiring and development.
• Strong focus on safety, compliance, and quality control.
• Excellent communication skills to influence and drive action.
• Ability to interpret data and drive KPIs for improvement.

Responsibilities

• Lead a team of technicians, including hiring, performance management and development.
• Ensure safety, health and environmental compliance across the market area.
• Oversee workload, scheduling and on-time parts procurement.
• Troubleshoot issues and resolve customer service disputes with clear communication.
• Collaborate with leadership, HR, Finance, Procurement and 3rd parties.

Skills

Leadership

Team management

HR responsibilities

Safety compliance

Communication

Data-driven

Problem solving

Job description

Position Summary

Autonomous Vehicle - Fleet Manager (New Orleans, LA)

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $105,000-115,000 plus annual performance-based incentive bonus

Shift: Monday-Friday 6:00am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand

The benefits of belonging – what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Essential Duties & Responsibilities

• Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
• Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
• Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
• Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
• Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
• Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
• Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
• Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
• Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.

Key Competencies and Minimum Education

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
• Strong desire to empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• A collaborative management style with a strong customer service orientation.
• Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.

INDTG