AV/EV Fleet Manager

Socket.dev; Sacramento (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Full benefits within 30 days

Medical, dental, vision coverage

401(k) match program

Paid vacation and holidays

Safety glasses reimbursement

Amerit University training program

Referral bonus up to $500

ASE certification reimbursement

Employee discounts

EAP

Job summary

Socket.dev in Sacramento, CA seeks an Autonomous Vehicle Fleet Manager to lead a team of service technicians and deliver top-notch client experiences. The role focuses on safety, HR responsibilities, and operations, with a competitive salary and weekly pay.

The FM will manage scheduling, training, performance, and cross-functional collaboration to ensure efficient service delivery and minimal vehicle downtime. Prior EV/AV leadership is essential.

Qualifications

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
• Empower team members and guide them toward positive business outcomes.
• Excellent communication skills to influence, persuade and drive action.
• Collaborative management style with customer service orientation.
• Manage performance, set expectations, and implement improvement plans.
• Customer-focused mindset balancing client and company needs.
• Interpret data, drive KPIs, and identify improvement opportunities.
• Be responsive, creative, resilient, and adaptable in a dynamic business model.

Responsibilities

• Manage a team of service technicians, including hiring, scheduling and professional development.
• Ensure safety, health, environmental compliance and quality of work.
• Oversee workload, dispatch work efficiently and minimize downtime.
• Handle HR policies, performance reviews and development plans.
• Assist with root cause analyses and client dispute resolutions.
• Collaborate with stakeholders across units and with third parties.

Skills

Leadership

Team management

Communication

Performance management

KPIs

Problem solving

Collaboration

People development

Customer focus

Job description

Position Summary

Autonomous Vehicle - Fleet Manager (Sacramento, CA)

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $115,000-125,000 plus annual performance-based incentive bonus

Shift: Monday-Friday 6:00am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand

The benefits of belonging – what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Essential Duties & Responsibilities

• Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
• Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
• Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
• Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
• Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
• Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
• Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
• Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
• Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.

Key Competencies and Minimum Education

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
• Strong desire to empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• A collaborative management style with a strong customer service orientation.
• Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.

If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply!