AV & Cinema Field Engineer I — On-Site & Global Travel

Colonial Group; Des Moines (IA); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Colonial Group in Des Moines, IA, is hiring a CSE to troubleshoot, diagnose, and resolve AV and cinema system issues. You will work on-site and remotely, travel domestically and internationally, and participate in installation, maintenance, and repairs to restore operation.

The role emphasizes foundational training, safety, and KPI-driven service standards, with opportunities to grow into more complex tasks over time.

Formación

• Minimum 3–5 years in technical support, networking, field service, PC repair or related field.
• Minimum 3–5 years’ experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems, in technical support, networking, field service, PC repair or related field experience.

Responsabilidades

• Regular travel, including international trips, as part of core responsibilities.
• Coordinate equipment repairs and maintenance with time for transit and testing.
• Diagnose and research complex customer issues remotely and on-site to restore system operation.
• Perform emergency repairs, planned maintenance, installations and decommissioning of AV and cinema systems at customer locations or Christie facilities.
• Diagnose and resolve technical issues on-site or remotely to restore system functionality and update equipment/software.
• Work under defined KPIs for continuous improvement.
• Maintain tools and equipment in good condition and records of inventory usage.

Conocimientos

Technical support

Field service

Networking

Digital projection

Audio systems

Descripción del empleo

Colonial Group in Des Moines, IA, is hiring a CSE to troubleshoot, diagnose, and resolve AV and cinema system issues. You will work on-site and remotely, travel domestically and internationally, and participate in installation, maintenance, and repairs to restore operation.

The role emphasizes foundational training, safety, and KPI-driven service standards, with opportunities to grow into more complex tasks over time.