Assistant Director, Campus Auxiliary Services

Northeastern University

Oakland (CA)

On-site

USD 75,000 - 105,000

Full time

2 days ago

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Benefits offered by this job

Tuition assistance

Wellness & life benefits

Commuting benefits

Job summary

Northeastern University in Oakland seeks an Assistant Director of Business & Auxiliary Operations to lead the Mail/Copy Center and oversee multiple auxiliary services on campus. You will balance student, staff, and faculty needs while ensuring service excellence and regulatory compliance across dining, bookstore, mail, laundry, vending, and more.

Responsibilities include supervising a small team, managing budgets, and partnering with Finance and HR.

Qualifications

BA/BS required with four years' experience in business or auxiliary operations.
Financial acumen to understand KPIs, budgets, and variance analysis.
Technologically savvy and able to leverage data for efficiencies.
Strong communication with students, staff, faculty, and admins.
Commitment to diversity, equity, and inclusion.
Proven skills in operations, project management, and contract management.
Strong organizational, interpersonal, and customer-focused orientation.

Responsibilities

Directly supervise Mail & Copy Center team and operations.
Manage parcel/mail processing, regulatory compliance, and service quality.
Act as the Director's proxy for Dining vendor relations and customer experience.
Coordinate across laundry, vending, and parking services.
Develop SOPs, lead safety training, and emergency preparedness.
Oversee budgeting, procurement, data analysis, and reporting.