Assistant Director, Auxiliary Ops & Campus Experience

NU USA Northeastern University; Michigan; On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Tuition assistance

Retirement plan

Commuting & transportation

Job summary

Northeastern University is seeking an Assistant Director of Business & Auxiliary Operations to lead the Mail/Copy Center and related services on the Oakland campus. You will ensure high-quality, customer-centric outcomes across dining, bookstore, mail, print production, laundry, vending, and parking, while balancing student, faculty, and staff experiences with contractual obligations.

You will supervise staff, manage budgets, analyze data, and partner with Finance and HR to uphold university

Qualifications

• BA/BS required with a minimum of four years’ experience managing business or auxiliary operations, including direct supervision of a team.
• Financial acumen with ability to understand and track KPIs, manage budgets, and support variance analysis.
• Technologically savvy and able to leverage data to modernize operations.
• Strong communication skills with collaboration across students, staff, faculty, and administrators.
• Experience leading diverse teams with emphasis on diversity, equity, and inclusion.
• Proven skills in operations, project management, and contract management.
• Strong organizational, interpersonal, and conflict resolution skills with a customer/student-centric orientation.

Responsibilities

• Directly supervises the Mail & Copy Center team and staff.
• Oversees parcel/mail receiving, processing, and regulatory compliance to deliver service excellence.
• Develops SOPs, leads safety training, and coordinates emergency response preparedness.
• Supports Dining operations and vendor relationships in line with Director’s guidance.
• Facilitates operations across the auxiliary portfolio including laundry, vending, and parking permits.

Skills

Financial acumen

Data-driven

Communication skills

Diversity & inclusion

Operations

Project management

Contract management

Organizational skills

Interpersonal skills

Conflict resolution

Education

BA/BS

Tools

Workday

Job description

Northeastern University is seeking an Assistant Director of Business & Auxiliary Operations to lead the Mail/Copy Center and related services on the Oakland campus. You will ensure high-quality, customer-centric outcomes across dining, bookstore, mail, print production, laundry, vending, and parking, while balancing student, faculty, and staff experiences with contractual obligations.

You will supervise staff, manage budgets, analyze data, and partner with Finance and HR to uphold university