Autonomous Vehicle Roadside Assistance Agent (Onsite - Dallas, TX)

TaskUs; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

TaskUs is seeking an Autonomous Vehicle Roadside Assistance Agent in Dallas, TX to troubleshoot self-driving cars, reboot modules, monitor systems, and assist passengers, blending tech know-how with customer service in dynamic field operations.

You will work 5 days a week in a company vehicle in service areas, using Android devices and laptops, while following safety protocols and driving guidelines. Training and support are provided to ensure safe, reliable service.

Qualifications

• Experience with basic computer troubleshooting.
• Ability to communicate clearly with the public.
• Comfortable working in variable environments.

Responsibilities

• Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Basic understanding of Android Cell phones and/or Laptops to connect to other computer platforms to issue commands to restart modules and computers.
• Maintain situational awareness and adapt to changing environments.
• Work 6-8 hours a day in a service area in a company vehicle, 5 days a week, to service autonomous vehicle computers.
• Safely operate a non-autonomous vehicle while monitoring self-driving vehicles.
• Operate self-driving vehicles on defined and undefined routes under varying conditions.
• Provide customer education on self-driving technology.
• Comply with zero-tolerance policy on alcohol or drugs for operators during shifts.

Skills

Basic computer troubleshooting

Situational awareness

Customer service

Tools

Android devices

Laptops

Job description

Job Description

As an Autonomous Vehicle Roadside Assistance Agent at TaskUs, you'll be the ultimate tech whisperer for self-driving cars! Imagine this: You're out and about in a company vehicle, troubleshooting robot cars, monitoring their every move, and sometimes even giving their "brains" a reboot. You'll be the hero who gets these futuristic rides back on track! But wait, there's more! You'll also be a superstar public relations rep, chatting with folks about the magic of self-driving tech and making sure passengers have a smooth, safe journey. Think of yourself as part tech expert, part customer service guru, and all-around awesome autonomous vehicle pro!

Key Responsibilities

• Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
• Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
• Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver, 5 days a week to service self-driving autonomous vehicle computers that are operating within the market.
• Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s).
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle's operations.
• Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
• Responsible for safely setting up self-driving autonomous vehicles.
• Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
• Maintain TaskUs' high standard of safety, inside and outside of the vehicle.
• Be the deputy for technology by communicating courteously always with management, engineers, and the public.
• Capable of responding quickly to changing and potentially high-pressure environments.
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations.
• Complete daily reports and document procedures and tests.
• Interact with the members of the public and educate them on self-driving technology.
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination.
• Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.
• Other duties as required.

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate! While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding! TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.