Autonomous Vehicle Roadside Support Specialist

TaskUs; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

TaskUs is seeking an Autonomous Vehicle Roadside Assistance Agent in Dallas, TX to troubleshoot self-driving cars, reboot modules, monitor systems, and assist passengers, blending tech know-how with customer service in dynamic field operations.

You will work 5 days a week in a company vehicle in service areas, using Android devices and laptops, while following safety protocols and driving guidelines. Training and support are provided to ensure safe, reliable service.

Qualifications

• Experience with basic computer troubleshooting.
• Ability to communicate clearly with the public.
• Comfortable working in variable environments.

Responsibilities

• Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Basic understanding of Android Cell phones and/or Laptops to connect to other computer platforms to issue commands to restart modules and computers.
• Maintain situational awareness and adapt to changing environments.
• Work 6-8 hours a day in a service area in a company vehicle, 5 days a week, to service autonomous vehicle computers.
• Safely operate a non-autonomous vehicle while monitoring self-driving vehicles.
• Operate self-driving vehicles on defined and undefined routes under varying conditions.
• Provide customer education on self-driving technology.
• Comply with zero-tolerance policy on alcohol or drugs for operators during shifts.

Skills

Basic computer troubleshooting

Situational awareness

Customer service

Tools

Android devices

Laptops

Job description

TaskUs is seeking an Autonomous Vehicle Roadside Assistance Agent in Dallas, TX to troubleshoot self-driving cars, reboot modules, monitor systems, and assist passengers, blending tech know-how with customer service in dynamic field operations.

You will work 5 days a week in a company vehicle in service areas, using Android devices and laptops, while following safety protocols and driving guidelines. Training and support are provided to ensure safe, reliable service.