Autonomous Vehicle Roadside Assistance Agent (Onsite - San Antonio, TX)

TaskUs; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

TaskUs in the United States is seeking an Autonomous Vehicle Roadside Assistance Agent to troubleshoot and reboot self-driving vehicles in service areas. You will work from a company vehicle, monitor multiple software systems, and communicate with engineers and the public.

The role combines technical problem solving with customer service, includes driving to various routes, ensuring safety, and documenting procedures.

Qualifications

• Basic computer troubleshooting skills.
• Ability to monitor multiple software systems.
• Strong customer service mindset.
• Good communication with engineers and public.

Responsibilities

• Troubleshoot and reboot self-driving vehicles in service areas.
• Monitor software systems with focus.
• Connect to devices to issue restart commands.
• Provide safe recovery of self-driving vehicles.
• Educate the public on self-driving technology.

Skills

Computer troubleshooting

Customer service

Verbal feedback

Situational awareness

Engineering communication

Tools

Android devices

Laptops

Job description

Job Description

As an Autonomous Vehicle Roadside Assistance Agent at TaskUs, you’ll be the ultimate tech whisperer for self-driving cars! Imagine this: You’re out and about in a company vehicle, troubleshooting robot cars, monitoring their every move, and sometimes even giving their "brains" a reboot. You’ll be the hero who gets these futuristic rides back on track! But wait, there’s more! You’ll also be a superstar public relations rep, chatting with folks about the magic of self-driving tech and making sure passengers have a smooth, safe journey. Think of yourself as part tech expert, part customer service guru, and all-around awesome autonomous vehicle pro!

Key Responsibilities

• Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
• Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
• Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver, 5 days a week to service self-driving autonomous vehicle computers that are operating within the market.
• Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s).
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle’s operations.
• Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
• Responsible for safely setting up self-driving autonomous vehicles.
• Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
• Maintain TaskUs’ high standard of safety, inside and outside of the vehicle
• Be the deputy for technology by communicating courteously always with management, engineers, and the public.

• Capable of responding quickly to changing and potentially high-pressure environments
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations
• Complete daily reports and document procedures and tests
• Interact with the members of the public and educate them on self-driving technology
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination

• Comply with TaskUs’ Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing

• Other duties as required

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don’t see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!

While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer.

We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.