Autonomous vehicle operations supervisor

TSMG Holding; New York (NY); On-site; USD 60,000 - 76,000; Full time

Job summary

Terry Soot Management Group (TSMG) is seeking a Shift Supervisor to oversee field operations, manage a team of operators, and serve as the liaison between client program managers and field staff. You will coordinate daily missions, monitor safety standards, generate reports, and ensure timely delivery of client requirements.

The role requires flexibility for early mornings, evenings, and weekends, with a focus on clear communication and leadership.

Qualifications

• Must have strong leadership to manage operators and coordinate with client program managers.
• Ability to generate reports and schedules using computer systems.
• Excellent written and verbal communication; adaptable to shift work.

Responsibilities

• Responds to system emergencies; investigates accidents, incidents, and customer complaints.
• Coordinate, monitor and supervise activities of subordinates; inform management of issues and resolutions.
• Respond to service problems and unsafe location/situation reports; take corrective actions and report findings.
• Develop and schedule program work plans; oversee daily operations and priority setting in alignment with client staff.
• Maintain high safety standards across the program and team.

Skills

Team leadership

Report generation

Communication

Flexible schedule

Education

High School Diploma or GED

Bachelor’s Degree

2+ years operations leadership experience

Job description

Company Description

Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe.

Company Description

Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe.

We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.

Role Overview

The Shift Supervisor is responsible for managing and oversight of the operations while acting as the liaison between the Client's program managers and vehicle specialists/operators. They manage a team of operators and ensures efficient delivery of the missions requested by client.

Academic Preference & Qualifications

• High School Diploma or GED; Bachelor’s Degree from an accredited university preferred
• 2 or more years Operations experience in leading teams

Key responsibilities

• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
• Respond to service problems and investigate and respond to unsafe location/situation reports
• Develop and schedule program work plan in accordance with specifications in conjunction with the client’s staff; oversee daily operations and coordinates activities of program; determines priorities
• Maintain high standard of safety across the program/team

Necessary Skills

• Ability to use a computer to generate reports and schedules
• Ability to understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed

We would be happy to get to know you and your skills better and see how we can support each other's growth.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.