Autonomous Vehicle Fleet Tech Support Specialist

EverHaul USA; Austin (TX); On-site; USD 57,308,000 - 68,770,000; Full time

Job summary

EverHaul USA in Austin, TX seeks a Technical Support Specialist to back a day-to-day autonomous vehicle fleet. You will be the first contact for tech issues, triaging and documenting, and escalating to engineering when needed.

The role requires Unix fluency, strong troubleshooting, and the ability to multitask in a fast-paced, on-site environment with fleet operations. On-site work is required with lifting up to 50 lbs.

Qualifications

• At least 1 year of experience in technical support or operations support.
• Comfortable working in a Unix environment daily.
• Working knowledge of basic Unix commands and utilities (cd, ls, rm, cp, scp, cat, vim, uptime, journalctl).
• Experience using Slack or similar tools.
• Experience with ticketing systems such as Jira, YouTrack, or similar platforms.
• Strong troubleshooting, documentation, and issue-escalation skills.
• Ability to communicate effectively with both technical and non-technical teammates.
• Strong attention to detail and safety.
• Ability to manage multiple requests in a fast-paced environment.
• Valid driver's license held for at least 3 years.
• Comfortable moving vehicles on an operational site.
• Ability to lift up to 50 lbs.
• Ability to work on-site around vehicles for extended periods.

Responsibilities

• Serve as the first point of contact for technical issues reported by safety drivers and operators.
• Triage, document, troubleshoot, and vehicle and system issues.
• Use Unix command-line tools for troubleshooting, log review, and issue investigation.
• Communicate with drivers, operators, and engineering teams regarding technical issues.
• Support vehicle dispatch and return processes.
• Perform vehicle startup and shutdown procedures.
• Monitor vehicle charging status and confirm log uploads.
• Perform basic hands-on troubleshooting, including reconnecting cables and checking onboard device indicators.
• Confirm vehicle and system readiness before deployment.
• Move vehicles within the garage or operational site as needed.
• Assist with maintaining internal procedures, instructions, and workflow documentation.

Skills

Unix command-line

Troubleshooting

Communication

Attention to detail

Multitasking

Education

Bachelor's degree or equivalent

Tools

Slack

Jira

YouTrack

Job description

EverHaul USA in Austin, TX seeks a Technical Support Specialist to back a day-to-day autonomous vehicle fleet. You will be the first contact for tech issues, triaging and documenting, and escalating to engineering when needed.

The role requires Unix fluency, strong troubleshooting, and the ability to multitask in a fast-paced, on-site environment with fleet operations. On-site work is required with lifting up to 50 lbs.