Technical Support Specialist – Autonomous Vehicles

TRUCKING PEOPLE; Austin (TX); On-site; USD 28,000 - 33,000; Full time

Job summary

TRUCKING PEOPLE in Austin, TX is seeking a Technical Support Specialist to troubleshoot technical issues, support vehicle operations, and keep the autonomous fleet ready for daily operations.

Join a growing autonomous vehicle industry and gain hands-on experience with Unix/Linux command line, fleet readiness, and on-site vehicle systems while working a 5-day schedule across multiple shifts.

Qualifications

• 1+ year of technical support, operations support, fleet support, or similar experience.
• Valid driver’s license held for at least 3 years.
• Strong driving experience in different road and weather conditions.
• Experience with vehicle dispatch, fleet readiness, startup/shutdown procedures, or similar operational tasks.
• Basic vehicle maintenance, routine service, mechanical, or technical troubleshooting experience.
• Comfortable responding quickly to technical or safety-related incidents.
• Comfortable using Unix/Linux command line.
• Strong computer and software skills.
• Experience with Slack and ticketing systems such as Jira or YouTrack preferred.
• Strong communication, organization, and problem-solving skills.
• Able to lift up to 50 lbs.
• Comfortable working on-site around vehicles.
• Comfortable with the $20–$24/hour pay range.

Responsibilities

• Troubleshoot and triage technical and vehicle-related issues.
• Use Unix/Linux command line to investigate issues and review logs.
• Support vehicle dispatch and fleet readiness.
• Perform vehicle startup and shutdown procedures.
• Monitor charging and system readiness.
• Perform basic vehicle maintenance and minor technical troubleshooting.
• Document and elevate issues to engineering teams.
• Use Slack, ticketing systems, and other computer tools for daily operations.
• Respond quickly to operational, technical, and safety-related issues.
• Move and occasionally drive vehicles as needed.

Skills

Unix/Linux command line

Slack

Jira

YouTrack

Communication

Problem solving

Tools

Jira

YouTrack

Ticketing systems

Slack

Job description

Austin, TX | $20–$24/hr | Full-Time

Join the growing autonomous vehicle industry and help support a cutting-edge vehicle fleet in Austin.

We’re hiring a Technical Support Specialist to troubleshoot technical issues, support vehicle operations, and help keep the fleet ready for daily operations.

Available Shifts

5-day work week:

• 1st Shift: 4:00 AM–12:00 PM

• 2nd Shift: 11:00 AM–7:00 PM

• 3rd Shift: 6:00 PM–1:00 AM

What You’ll Do

• Troubleshoot and triage technical and vehicle-related issues

• Use Unix/Linux command line to investigate issues and review logs

• Support vehicle dispatch and fleet readiness

• Perform vehicle startup and shutdown procedures
• Monitor charging and system readiness
• Perform basic vehicle maintenance and minor technical troubleshooting
• Document and elevate issues to engineering teams
• Use Slack, ticketing systems, and other computer tools for daily operations
• Respond quickly to operational, technical, and safety-related issues
• Move and occasionally drive vehicles as needed

Requirements

• 1+ year of technical support, operations support, fleet support, or similar experience

• Valid driver’s license held for at least 3 years

• Strong driving experience and confidence in different road and weather conditions
• Experience with vehicle dispatch, fleet readiness, startup/shutdown procedures, or similar operational tasks
• Basic vehicle maintenance, routine service, mechanical, or technical troubleshooting experience
• Comfortable responding quickly to technical or safety-related incidents
• Comfortable using Unix/Linux command line
• Strong computer and software skills
• Experience with Slack and ticketing systems such as Jira or YouTrack preferred
• Strong communication, organization, and problem-solving skills
• Able to lift up to 50 lbs
• Comfortable working on-site around vehicles
• Comfortable with the $20–$24/hour pay range

Why Join?

• $20–$24/hour

• Full-time, 5-day schedule
• Multiple shifts available
• Work directly with autonomous vehicle technology
• Build experience across technical support, fleet operations, and vehicle systems
• Simple hiring process: 1 on-site interview