Autonomous Operations Manager, KPI & Safety Champion

Jobtailor; Missouri; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Detroit area is seeking an experienced Senior Operations Manager to lead day-to-day operations for a growing autonomous vehicle program. You will oversee performance, billing, P&L, and resource forecasting while guiding a team of Operations Managers and Team Leads.

The role emphasizes safety, regulatory compliance, KPI excellence, and rapid adaptation to technological change, with 20% travel and on-site presence to support market launches and regional stakeholders.

Qualifications

• Two-plus years as Senior Operations Manager or seven-plus years as Operations Manager in high-stakes or safety-critical environments (e.g., transportation, automotive, aviation).
• Autonomous Vehicle Experience is must.
• BA/BS degree preferred.
• 20% travel required to support market launches, conduct field audits, and meet with regional stakeholders.
• 100% on site availability (Metro Detroit).

Responsibilities

• Manage day-to-day business operations, including performance, billing, P&L, and resource forecasting for a growing fleet.
• Manage a high-performing team of Operations Managers and Team Leads.
• Coach teams in leadership and autonomous vehicle technical literacy.
• Design and scale response frameworks for software-defined edge cases, hardware failures, and environmental obstacles.
• Drive KPI excellence across autonomous vehicle metrics, Resolution Rates, Safety Benchmarks, CSAT, and AHT.
• Meet with senior management and clients to support business growth.
• Ensure compliance with evolving regulatory and legal standards for autonomous transportation.
• Drive performance management and foster employee retention.
• Own the hiring and talent development pipeline.
• Foster a culture prioritizing safety, innovation, and rapid adaptation to technological change.

Skills

Autonomous Vehicle Experience

Performance Management

Team Leadership

Regulatory Compliance

KPI Excellence

Education

BA/BS degree preferred

Job description

Jobtailor in Detroit area is seeking an experienced Senior Operations Manager to lead day-to-day operations for a growing autonomous vehicle program. You will oversee performance, billing, P&L, and resource forecasting while guiding a team of Operations Managers and Team Leads.

The role emphasizes safety, regulatory compliance, KPI excellence, and rapid adaptation to technological change, with 20% travel and on-site presence to support market launches and regional stakeholders.