Autonomous Fleet Operations Manager

Aquent; San Mateo (CA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Aquent is partnering with a pioneering autonomous transportation company to scale fleet operations and improve reliability across the fleet. The role focuses on establishing processes, documenting playbooks, and driving end-to-end issue resolution at scale.

You will collaborate with engineering, operations, and leadership to triage issues, build dashboards, and implement cross-functional improvements that enable rapid, safe growth of autonomous services.

Qualifications

• Experience in project or program management, preferably within a technical, operational, or fast-paced environment.
• Proficiency with Jira and Confluence for issue tracking, workflow management, project coordination, and process documentation.
• Experience developing, documenting, maintaining, or improving operational processes, workflows, SOPs, or playbooks.
• Ability to manage issues from identification through resolution, including prioritization, progress tracking, stakeholder coordination, and follow-through.
• Strong organizational and cross-functional communication skills, with the ability to coordinate effectively across engineering, operations, and leadership teams.
• Experience tracking project milestones, dependencies, action items, and risks while maintaining clear visibility into program progress.
• Ability to bring structure and clarity to ambiguous situations, manage competing priorities, and adapt to evolving operational needs.

Responsabilités

• Own and maintain operational process documentation, including playbooks, workflows, and checklists, ensuring procedures remain accurate, organized, versioned, and accessible as operations evolve.
• Manage the operational issue resolution process end to end, including triaging incoming tickets, assigning priorities, tracking root cause analysis, coordinating solutions, and confirming issues are fully resolved before closure.
• Partner with cross-functional stakeholders to investigate operational challenges, identify root causes, implement solutions, and ensure process improvements are incorporated into day-to-day workflows.
• Develop and maintain reporting and dashboards to provide leadership with visibility into issue resolution, recurring trends, operational performance, and overall program health.
• Support planning and execution of initiatives to scale fleet operations, tracking cross-functional milestones, dependencies, risks, and deliverables.
• Facilitate recurring issue triage meetings, program reviews, and stakeholder discussions, ensuring action items are clearly documented, assigned, and completed.
• Identify opportunities to streamline workflows, improve operational efficiency, and establish standardized processes across teams.
• Support general project and program management activities, including scheduling, status reporting, stakeholder communication, and process improvement initiatives.

Connaissances

Project management

Cross-functional coordination

Process documentation

Root cause analysis

Reporting dashboards

Outils

Jira

Confluence

Description du poste

Aquent is partnering with a pioneering autonomous transportation company to scale fleet operations and improve reliability across the fleet. The role focuses on establishing processes, documenting playbooks, and driving end-to-end issue resolution at scale.

You will collaborate with engineering, operations, and leadership to triage issues, build dashboards, and implement cross-functional improvements that enable rapid, safe growth of autonomous services.