Project Manager [AQ-21473]

Aquent; San Mateo (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Aquent is partnering with a pioneering autonomous transportation company to scale fleet operations and improve reliability across the fleet. The role focuses on establishing processes, documenting playbooks, and driving end-to-end issue resolution at scale.

You will collaborate with engineering, operations, and leadership to triage issues, build dashboards, and implement cross-functional improvements that enable rapid, safe growth of autonomous services.

Qualifications

• Experience in project or program management, preferably within a technical, operational, or fast-paced environment.
• Proficiency with Jira and Confluence for issue tracking, workflow management, project coordination, and process documentation.
• Experience developing, documenting, maintaining, or improving operational processes, workflows, SOPs, or playbooks.
• Ability to manage issues from identification through resolution, including prioritization, progress tracking, stakeholder coordination, and follow-through.
• Strong organizational and cross-functional communication skills, with the ability to coordinate effectively across engineering, operations, and leadership teams.
• Experience tracking project milestones, dependencies, action items, and risks while maintaining clear visibility into program progress.
• Ability to bring structure and clarity to ambiguous situations, manage competing priorities, and adapt to evolving operational needs.

Responsibilities

• Own and maintain operational process documentation, including playbooks, workflows, and checklists, ensuring procedures remain accurate, organized, versioned, and accessible as operations evolve.
• Manage the operational issue resolution process end to end, including triaging incoming tickets, assigning priorities, tracking root cause analysis, coordinating solutions, and confirming issues are fully resolved before closure.
• Partner with cross-functional stakeholders to investigate operational challenges, identify root causes, implement solutions, and ensure process improvements are incorporated into day-to-day workflows.
• Develop and maintain reporting and dashboards to provide leadership with visibility into issue resolution, recurring trends, operational performance, and overall program health.
• Support planning and execution of initiatives to scale fleet operations, tracking cross-functional milestones, dependencies, risks, and deliverables.
• Facilitate recurring issue triage meetings, program reviews, and stakeholder discussions, ensuring action items are clearly documented, assigned, and completed.
• Identify opportunities to streamline workflows, improve operational efficiency, and establish standardized processes across teams.
• Support general project and program management activities, including scheduling, status reporting, stakeholder communication, and process improvement initiatives.

Skills

Project management

Cross-functional coordination

Process documentation

Root cause analysis

Reporting dashboards

Tools

Jira

Confluence

Job description

Aquent is proud to partner with a pioneering company that is revolutionizing autonomous transportation. This innovative organization is at the forefront of developing and scaling cutting-edge autonomous vehicle technology, shaping the future of mobility. Join a team where your contributions will directly impact the reliability and successful scaling of next-generation autonomous services, transforming operational challenges into sustainable, impactful improvements.

Are you a proactive and detail-oriented individual eager to drive operational excellence in a groundbreaking field? We are seeking a dynamic professional to join a pioneering team responsible for the safe and efficient operation of a growing autonomous vehicle fleet. As the service fleet expands, this team owns the critical processes, tools, and cross-functional coordination that ensure operations run smoothly at scale. In this pivotal role, you will bring essential structure and clarity to complex operational challenges, managing issues from identification through resolution, and meticulously documenting and continuously improving processes. You will partner closely with engineering, operations, and leadership to drive timely issue resolution, enhance workflows, and support strategic initiatives that enable the fleet to scale efficiently and reliably, making a tangible impact on the future of mobility.

What You’ll Do

• Own and maintain operational process documentation, including playbooks, workflows, and checklists, ensuring procedures remain accurate, organized, versioned, and accessible as operations evolve.
• Manage the operational issue resolution process end to end, including triaging incoming tickets, assigning priorities, tracking root cause analysis, coordinating solutions, and confirming issues are fully resolved before closure.
• Partner with cross-functional stakeholders to investigate operational challenges, identify root causes, implement solutions, and ensure process improvements are incorporated into day-to-day workflows.
• Develop and maintain reporting and dashboards to provide leadership with visibility into issue resolution, recurring trends, operational performance, and overall program health.
• Support planning and execution of initiatives to scale fleet operations, tracking cross-functional milestones, dependencies, risks, and deliverables.
• Facilitate recurring issue triage meetings, program reviews, and stakeholder discussions, ensuring action items are clearly documented, assigned, and completed.
• Identify opportunities to streamline workflows, improve operational efficiency, and establish standardized processes across teams.
• Support general project and program management activities, including scheduling, status reporting, stakeholder communication, and process improvement initiatives.

Must-Have Qualifications

• Experience in project or program management, preferably within a technical, operational, or fast-paced environment.
• Proficiency with Jira and Confluence for issue tracking, workflow management, project coordination, and process documentation.
• Experience developing, documenting, maintaining, or improving operational processes, workflows, SOPs, or playbooks.
• Ability to manage issues from identification through resolution, including prioritization, progress tracking, stakeholder coordination, and follow-through.
• Strong organizational and cross-functional communication skills, with the ability to coordinate effectively across engineering, operations, and leadership teams.
• Experience tracking project milestones, dependencies, action items, and risks while maintaining clear visibility into program progress.
• Ability to bring structure and clarity to ambiguous situations, manage competing priorities, and adapt to evolving operational needs.

Nice-to-Have Qualifications

• Experience supporting operational scaling initiatives within fleet operations, automotive, robotics, manufacturing, infrastructure, or other complex technical environments.
• Familiarity with root cause analysis and continuous improvement methodologies, such as five whys or fishbone diagrams.
• Experience building dashboards, monitoring operational metrics, or reporting on issue resolution trends and program performance.
• Background in autonomous vehicle operations, robotics, or related emerging technologies.