Automotive Warranty Specialist - Claims & Compliance

Werner Hyundai; Tallahassee (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Medical insurance 100% benefits & tele

401k with employer match

Dental & Vision insurance

Paid time off & holidays

Training and certification support

Relocation Assistance

Job summary

Werner Hyundai is seeking an experienced Warranty Administrator to join its Service Department in Tallahassee. The role focuses on processing manufacturer warranty claims, ensuring compliance, and managing receivables to protect dealership revenue.

Requires 2–5 years of automotive warranty experience. This full-time, on-site position reports to the Service Manager and includes a signing bonus plus relocation assistance for highly qualified candidates. Training and benefits are offered.

Qualifications

• Automotive dealership warranty experience is required or strongly preferred.
• Knowledge of manufacturer warranty policies and repair order processes.
• Strong understanding of automotive terminology and technician documentation.
• Excellent attention to detail, organization, and follow-through.
• Strong communication and problem-solving skills.

Responsibilities

• Process warranty claims by the next business day following RO close.
• Review warranty repair orders for accuracy, proper documentation, and manufacturer compliance.
• Verify Complaint, Cause, and Correction documentation, labor operations, causal parts, diagnostic information, and required authorizations.
• Review vehicle service history to prevent duplicate or incorrect claims.
• Flag technicians for warranty labor hours earned.
• Handle rejected claims, claim corrections, adjustments, and chargebacks.
• Monitor and manage aging warranty schedules, unpaid claims, and outstanding receivables.
• Conduct weekly warranty schedule reviews and report claim status and aging concerns to the Service Manager.
• Assist Service Advisors with closing open warranty repair orders and resolving documentation issues.
• Assist Service Advisors and Technicians with warranty questions and manufacturer requirements.
• Maintain communication with manufacturer warranty representatives and resolve claim-related issues.
• Monitor warranty parts return requirements and coordinate with the Parts Department.
• Identify claim trends and recommend process improvements to reduce rejections and chargebacks.
• Immediately report suspected fraudulent or improper manipulation of warranty claims to management.
• Assist with manufacturer audits, special projects, and warranty reporting as requested.
• Stay current on manufacturer warranty policies and attend required warranty training.
• Administer extended warranty claims with management assistance.
• Manage Service Loaner program.

Skills

Warranty experience

Warranty policies

Automotive terminology

Attention to detail

Communication skills

Deadline management

Team collaboration

Integrity

Job description

Werner Hyundai is seeking an experienced Warranty Administrator to join its Service Department in Tallahassee. The role focuses on processing manufacturer warranty claims, ensuring compliance, and managing receivables to protect dealership revenue.

Requires 2–5 years of automotive warranty experience. This full-time, on-site position reports to the Service Manager and includes a signing bonus plus relocation assistance for highly qualified candidates. Training and benefits are offered.