Automotive Warranty Reimbursement Analyst

Stellantis; Auburn Hills (MI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Company vehicle lease program

Tuition reimbursement

Paid time off and holidays

Health & wellness coverage

Job summary

Stellantis North America seeks a Dealer Reimbursement Analyst to review dealer labor-rate and parts-markup reimbursements for accuracy, compliance, and timely processing across the warranty network.

The role analyzes repair-order documentation, coordinates with internal teams and third-party processors, maintains case records, and communicates clear outcomes to dealers and stakeholders, using Microsoft 365 tools and Power BI where applicable.

Qualifications

• Bachelord degree in Business, Finance, Automotive Technology, Data Analytics, or related field.
• Minimum 5 years of relevant work experience in Finance, Automotive Technology, Data Analytics, or related field.
• Ability to interpret detailed business requirements, policies, statutes, and supporting documentation and apply them consistently to individual cases.
• Strong analytical and problem-solving skills, including calculation validation, exception identification, and evidence-based decision support.
• Strong organization and case-management skills with the ability to manage multiple requests, deadlines, and follow-up actions.
• Clear written and verbal communication skills with the ability to explain requirements and decisions to dealers and internal audiences.
• Proficiency with Microsoft 365 applications, especially Excel, Outlook, Teams, SharePoint, PowerPoint, and Copilot.

Responsibilities

• Review dealer labor-rate, parts-markup, and related reimbursement submissions for completeness, accuracy, and alignment with applicable statutes, policies, and standard operating procedures.
• Analyze repair-order samples and supporting documentation, identify qualifying and non-qualifying transactions, validate calculations, and document the basis for each recommendation or decision.
• Manage all requests from intake through final disposition, including follow-up for missing information, status tracking, escalation of material risks, and timely dealer communication.
• Maintain accurate and complete records within tracking system to support transparency, auditability, and reporting.
• Coordinate with third-party processing resources to clarify requirements, resolve quality issues, and support accurate and timely completion of assigned reviews.
• Prepare clear dealer-facing and internal communications, including information requests, deficiency notices, approval or rejection notices, and escalation summaries.
• Use analytical tools, dashboards, and Microsoft 365 applications to evaluate requests and support consistent decision-making.
• Contribute to standard operating procedures, job aids, process controls, and continuous-improvement initiatives that strengthen quality, cycle time, compliance, and customer experience.
• Partner with Warranty leadership, Legal, Finance, field teams, dealers, and other stakeholders to resolve complex reimbursement questions and support business objectives.

Skills

Analytical thinking

Communication skills

MS 365 proficiency

Documentation and record-keeping

Education

Bachelor7s degree in Business/Finance/Data Analytics

5+ years related experience

Tools

Power BI

Excel

SharePoint

Copilot

PowerPoint

Outlook

Job description

Stellantis North America seeks a Dealer Reimbursement Analyst to review dealer labor-rate and parts-markup reimbursements for accuracy, compliance, and timely processing across the warranty network.

The role analyzes repair-order documentation, coordinates with internal teams and third-party processors, maintains case records, and communicates clear outcomes to dealers and stakeholders, using Microsoft 365 tools and Power BI where applicable.