Automotive Warranty Claims Specialist

Glendale Chrysler Jeep Dodge Ram (St. Louis); Glendale (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical & dental insurance options

401(k) retirement plan

Paid training & professional develop

Career growth opportunities

Employee vehicle purchase program

Employee discounts

Complimentary Saturday lunches

Supportive team environment

Job summary

Glendale Chrysler Jeep Dodge Ram is seeking an Automotive Warranty Administrator in St. Louis, MO. This full-time role supports warranty processing, claim submission, and reimbursement while coordinating with service, parts, and management.

The ideal candidate has prior dealership warranty experience, knowledge of policy procedures, and strong organizational skills to handle multiple claims in a busy environment. Stellantis experience is a plus, with opportunities for training and career growth.

Qualifications

• Previous automotive dealership warranty administration experience.
• Knowledge of manufacturer warranty policies, claim procedures, labor operations, and automotive repair terminology.
• Stellantis warranty experience is a plus, but experience with other manufacturers is welcome.
• Experience with dealership management systems (DMS) and manufacturer warranty claim platforms.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Professional, dependable, and team-oriented attitude.

Responsibilities

• Warranty Claim Processing: Review, prepare, and submit manufacturer warranty claims accurately and within required deadlines.
• Claim Accuracy: Verify labor operations, failure codes, parts information, repair documentation, and other required claim details.
• Payment Reconciliation: Monitor warranty payments, identify discrepancies, and ensure claims are reimbursed appropriately.
• Rejected & Unpaid Claims: Research, correct, appeal, and resubmit rejected, denied, or short-paid claims to maximize reimbursement.
• Warranty Compliance: Stay current on Stellantis warranty policies, procedures, recalls, service bulletins, and manufacturer requirements.
• Documentation & Recordkeeping: Maintain accurate, organized, and audit-ready warranty records, including supporting repair documentation and warranty parts records.
• Department Collaboration: Work closely with Service Advisors, Technicians, Parts Department personnel, and management to resolve warranty-related issues.
• Claim Follow-Up: Track outstanding claims and proactively address delays or missing information.
• Warranty Reporting: Review claim activity, outstanding balances, chargebacks, and recurring issues to identify opportunities for improvement.
• Process Improvement: Help maintain efficient warranty procedures that reduce errors, prevent chargebacks, and improve reimbursement timelines.
• Complete required manufacturer and company training and perform additional related duties as assigned.

Skills

Warranty processing

Claim accuracy

Payment reconciliation

Tools

DMS

Job description

Glendale Chrysler Jeep Dodge Ram is seeking an Automotive Warranty Administrator in St. Louis, MO. This full-time role supports warranty processing, claim submission, and reimbursement while coordinating with service, parts, and management.

The ideal candidate has prior dealership warranty experience, knowledge of policy procedures, and strong organizational skills to handle multiple claims in a busy environment. Stellantis experience is a plus, with opportunities for training and career growth.