Automotive Warranty Claims Specialist

Payne Auto Group; Alice (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off

Training and development opportunities

Job summary

Payne Auto Group in Alice, TX, is seeking a Service Warranty Administrator to oversee all aspects of warranty claims for customers in our dealership. You will process claims, ensure manufacturer guideline compliance, and collaborate with service advisors and technicians to resolve issues efficiently.

The role emphasizes accuracy, strong communication, and customer service in a fast-paced environment. Applicants should have related experience, a high school diploma or higher, and knowledge of

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Experience in automotive dealership warranty roles.
• Knowledge of warranty processes and procedures.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Review and process warranty claims according to manufacturer guidelines.
• Communicate with customers regarding warranty coverage and claim status.
• Work closely with service advisors and technicians to ensure accurate and timely claim submissions.
• Maintain warranty records and documentation in an organized manner.
• Address customer inquiries or concerns related to warranties professionally and promptly.
• Coordinate with parts and service departments to facilitate warranty repairs and replacements.
• Stay up to date on manufacturer warranty policies and procedures to ensure compliance.

Skills

Warranty knowledge

Communication

Attention to detail

Organizational skills

Multitasking

Education

High school diploma or equivalent; Associate's or Bachelor's degree preferred

Job description

Payne Auto Group in Alice, TX, is seeking a Service Warranty Administrator to oversee all aspects of warranty claims for customers in our dealership. You will process claims, ensure manufacturer guideline compliance, and collaborate with service advisors and technicians to resolve issues efficiently.

The role emphasizes accuracy, strong communication, and customer service in a fast-paced environment. Applicants should have related experience, a high school diploma or higher, and knowledge of