Payne Alice Motors-Chevrolet Buick GMC-Service Warranty Administrator

Payne MGT; Alice (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off

Training and development opportunities

Job summary

Payne Alice Motors-Chevrolet Buick GMC is seeking a Service Warranty Administrator to oversee warranty claims and ensure compliance with manufacturer guidelines. You will coordinate with service advisors and technicians to submit accurate claims and maintain complete warranty records, while delivering excellent customer service.

The role requires attention to detail, strong organizational skills, and the ability to multitask in a fast-paced automotive dealership environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in automotive dealership warranty work.
• Knowledge of warranty processes and procedures.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Review and process warranty claims according to manufacturer guidelines.
• Communicate warranty coverage and claim status to customers.
• Work with service advisors and technicians to submit claims accurately and timely.
• Maintain warranty records and documentation in an organized manner.
• Address customer inquiries related to warranties in a professional manner.
• Coordinate with parts and service to facilitate warranty repairs.
• Stay up to date on manufacturer warranty policies and procedures.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Multitasking

Team coordination

Education

High school diploma

Associate's degree preferred

Bachelor's degree preferred

Job description

Career Opportunities with Payne Auto Group

A great place to work.

Careers At Payne Auto Group

Current job opportunities are posted here as they become available.

Payne Alice Motors-Chevrolet Buick GMC-Service Warranty Administrator

Job Summary

As a Service Warranty Administrator at Payne Alice Motors-Buick Chevy GM, you will be responsible for overseeing and managing all aspects of service warranties for the customers. This includes processing warranty claims, ensuring compliance with manufacturer guidelines, and providing excellent customer service to address any warranty-related issues.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• Previous experience working in a similar role in an automotive dealership setting
• Knowledge of warranty processes and procedures
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to work well in a fast-paced environment and multitask effectively

Responsibilities

• Review and process warranty claims according to manufacturer guidelines
• Communicate with customers regarding warranty coverage and claim status
• Work closely with service advisors and technicians to ensure accurate and timely claim submissions
• Maintain warranty records and documentation in an organized manner
• Address any customer inquiries or concerns related to warranties in a professional and timely manner
• Coordinate with the parts and service departments to facilitate warranty repairs and replacements
• Stay up to date on manufacturer warranty policies and procedures to ensure compliance

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Training and development opportunities