Automotive Warranty Administrator

Apple Valley Ford; Apple Valley (MN); Hybrid; USD 68,770,000 - 85,962,000; Full time

Benefits offered by this job

Training programs

Scholarships and tuition reimbursement

Growth and development opportunities

Top Minnesota Workplace recognition

Job summary

Apple Autos in Minnesota is hiring a detail-oriented Warranty Administrator to manage and submit warranty claims, verify accuracy, and work with service staff to resolve issues.

This role offers training, tuition reimbursement, growth opportunities, and a supportive team in a Top Minnesota Workplace; applicants should have warranty experience in automotive and proficiency with dealership software and Microsoft Office.

Qualifications

• Previous experience as a Warranty Administrator or in a similar automotive role.
• Strong understanding of warranty policies and compliance requirements.
• Excellent organizational and time management skills.
• Attention to detail and accuracy in processing claims.
• Proficient in dealership software and Microsoft Office.

Responsibilities

• Book, process and submit warranty claims per policy.
• Review and verify warranty claims for compliance.
• Coordinate with service to obtain information for submissions.
• Track pending claims and ensure timely resolution.
• Maintain records of claims, approvals and payments.
• Communicate with manufacturers and technicians to resolve issues.
• Provide warranty support to service and customers.
• Monitor warranty metrics and report trends.

Skills

Attention to detail

Excellent communication

Time management

Organizational skills

Problem solving

Independent worker

Team collaboration

Tools

Dealership Management Software

Microsoft Office Suite

Job description

Automotive Warranty Administrator

Company: Apple Autos (Top Minnesota Workplace) Apple Ford Apple Valley location

Compensation: $24.00-$30.00 an hour depending on experience

Are you looking for a company that Supports You and Your Career Goals, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.

Apple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.

Apple Autos is seeking a detail-oriented and experienced Warranty Administrator to join our team. The Warranty Administrator will be responsible for managing and processing warranty claims, ensuring that all process and paperwork is completed accurately and efficiently. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 6 years, and we’re looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in The Value of our people and The Value of ongoing improvement therefor we offer training programs, scholarships, tuition reimbursement, and career growth and development opportunities.

What you will do:

• Book, process and submit warranty claims to manufacturers or third-party providers according to company and manufacturer policies.
• Review and verify warranty claims to ensure compliance with manufacturer and dealership standards.
• Coordinate with the service department to obtain necessary information for warranty claim submission.
• Track and follow up on all pending claims to ensure timely resolution.
• Maintain accurate records of all warranty claims, approvals, rejections, and payments.
• Communicate with manufacturers and service technicians to resolve warranty issues.
• Provide warranty-related support and guidance to the service department and customers.
• Monitor warranty metrices and report on trends and issues to management.
• Ensure compliance with all warranty-related policies and procedures.
• Stay updated on manufacturer warranty policies, bulletins, and procedures.
• Reconcile daily repair orders and day collection deposits.
• Generate new Pre-Delivery Inspections and Clean for Delivery repair orders.

What we are looking for:

Previous experience as a Warranty Administrator or in a similar role within the automotive industry.

• Strong understanding of warranty policies, procedures, and compliance requirements.
• Excellent organizational and time management skills.
• Attention to detail and accuracy in processing and documenting warranty claims.
• Proficient in dealership management software and Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as a part of a team.
• Strong problem-solving skills and ability to handle multiple tasks simultaneously.
• Ford and Chrysler experience is a plus
• Reynolds & Reynolds experience a plus

Benefits

• Competitive Pay
• Flexible Working Hours
• Advancement Opportunities
• Scholarships, Tuition Reimbursement, Growth and Development Plans
• Professional and Respectful Work Environment
• Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
• Company Paid Life Insurance along with Voluntary Life and Disability
• Health Club Reimbursement
• New and Used Vehicle, Parts, and Service Discounts
• Vacation, Holiday, Volunteer Time Off
• 401k with a Company Matching Contribution
• Employee Assistance programs

Why Work for Apple Autos

• We strive to make a positive impact in our world, you will get the opportunity to give back.
• Internal promotions, we offer our employees the opportunity to advance internally.
• We encourage teamwork,positivity, and kindness.
• Learning and development programs are available.
• We empower our employees to do what is best for our customers, and other employees.
• Continually giving back to our employees for all their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.

• Ranked Top workplaces in MN (2020,2021,2022,2023,2024,2025)

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.