Automotive Tire Sales & Customer Service Consultant

Big O Tires; Raytown (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

401(k) plan with company match

Job summary

MFA Petroleum Company, operator of Big O Tires franchises in Missouri, seeks a Sales Consultant to deliver exceptional customer service and drive tire and maintenance product sales. You will assist customers, explain benefits of services, and complete sales transactions with accuracy.

The role requires strong communication, ability to work with vendors, and willingness to learn automotive basics. Join a team focused on customer-first service and community presence in Missouri.

Qualifications

• 18 years of age or older.
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Strong verbal communication skills.
• Sales abilities.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change.
• Ability to safely operate automatic and manual transmission vehicles.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
• Vision, hearing, speech, and the ability to detect odors.
• Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift.
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds.
• Legal authorization to work in the United States of America.

Responsibilities

• Monitor customer service area and host waiting customers, providing fast and friendly customer service.
• Handle complaints courteously and efficiently per company policy.
• Inspect vehicles and review vehicle owner’s manual maintenance requirements to prioritize and promote needed products and services with customers and management.
• Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques.
• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales.
• Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies.
• Manage ticket average and profitability, and assist store manager in meeting company expectations.
• Support store operations by assisting with opening/closing tasks, inventory, sales reporting, processing adjustments, merchandising and other related functions as required.
• Protect company assets by properly cleaning, maintaining, and storing tools and equipment.
• Properly check-in vendors, receive merchandise, and stock shelves.
• Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas.
• Assist in the proper training of new employees as needed.
• Timely complete daily Today’s Class Technician and other required training.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.

Skills

Customer service

Sales abilities

Strong communication

Valid driver's license

Education

High school diploma or GED

Job description

MFA Petroleum Company, operator of Big O Tires franchises in Missouri, seeks a Sales Consultant to deliver exceptional customer service and drive tire and maintenance product sales. You will assist customers, explain benefits of services, and complete sales transactions with accuracy.

The role requires strong communication, ability to work with vendors, and willingness to learn automotive basics. Join a team focused on customer-first service and community presence in Missouri.