Warranty Technician

MAHLE; Farmington Hills (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Collaborative environment

Career development opportunities

Job summary

MAHLE in Farmington Hills, MI, seeks a Warranty Analyst to support the warranty process, including claim reviews, returned-part evaluation, failure analysis, and reporting. You will work closely with customers and cross-functional teams to resolve warranty concerns and drive product quality improvements.

The ideal candidate will have hands-on testing ability, strong analytical skills, and experience with OEM warranty systems, IATF16949/ISO9001 knowledge, and proficient MS Office tools.

Qualifications

• ASE certification or equivalent.
• Hands-on testing of returned parts.
• Organized with parts, equipment and data.
• Accurate data entry and reporting for tested components.
• Strong problem solving with root cause analysis and corrective actions.
• Experience with MS Office: Word, Excel, PowerPoint.
• Experience with warranty systems of vehicle OEMs (GM, Ford, Stellantis, Mercedes-Benz, etc.).
• Knowledge of IATF16949, ISO9001 and customer requirements.

Responsibilities

• Receive, inspect, and evaluate returned parts.
• Conduct Level 1 failure analysis and testing.
• Prepare reports and documentation related to warranty investigations.
• Support root cause analysis and corrective action activities.
• Monitor warranty metrics and maintain accurate records.
• Coordinate with engineering, quality, manufacturing, and customer teams.
• Participate in customer meetings and technical discussions as required.

Skills

Root cause analysis

Problem solving

Hands-on testing

Data entry accuracy

MS Office

OEM warranty systems

IATF16949/ISO9001 knowledge

Education

ASE certification or equivalent

Tools

Microsoft Office

Warranty systems

Job description

Your Contribution

As a Warranty Analyst you will be responsible for supporting all aspects of the warranty process, including claim review, customer communication, returned-part evaluation, failure analysis, root cause investigation, and reporting. You will role work closely with customers and cross-functional teams to resolve warranty concerns, drive corrective actions, and improve product quality.

• Receive, inspect, and evaluate returned parts.
• Conduct Level 1 failure analysis and testing.
• Prepare reports and documentation related to warranty investigations.
• Support root cause analysis and corrective action activities.
• Monitor warranty metrics and maintain accurate records.
• Coordinate with engineering, quality, manufacturing, and customer teams.
• Participate in customer meetings and technical discussions as required.

Your Experience & Qualifications

• ASE certification or equivalent
• Ability to work hands on to test or evaluate returned parts
• Ability to stay organized with both parts, equipment and data
• Able to complete data entry with accuracy and complete reports for tested components
• Excellent problem solving skills with a strong ability to perform root cause analysis and recommend corrective actions.
• Experience with Microsoft Office: Word, Excel, Powerpoint
• Experience with warranty systems of the vehicle OEMs (GM, Ford, Stellantis, Mercedes-Benz, Paccar, BMW, Nissan, Toyota, Honda, etc.)
• Knowledge of IATF16949, ISO9001 and customer specific requirements

Our Offer

• We will provide a collaborative environment working on exciting assignments
• along with personal & career development opportunities

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website.

#TeamMAHLE is diverse - and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

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