Parts Sales Representative

Lenco Armored Vehicles; Pittsfield (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Lenco Armored Vehicles is seeking a Parts Sales Representative to support customers through the parts sales process. You will translate customer needs into accurate parts requirements and coordinate orders, shipments, and returns while working with multiple internal teams.

You will identify correct parts, create quotations, manage records in the ERP system, and develop spare parts packages for vehicles both in the U.S. and abroad.

Qualifications

• Experience in parts sales, customer service, inside sales, order management, inventory control.
• Background in automotive, heavy-vehicle, fleet, manufacturing, or specialty-vehicle environments preferred.
• Proficiency with business, inventory, order-management, and customer-support software; attention to detail.

Responsibilities

• Respond to parts inquiries by phone and email with prompt, professional support.
• Identify correct parts using vehicle configuration, BOMs, catalogs, and resources.
• Create and maintain quotations, orders, and related docs, verify part numbers, quantities, pricing, and shipping details.
• Coordinate with Purchasing, Production, Shipping, Finance, and other departments to fulfill requirements.
• Provide order-status updates and handle returns, backorders, and customer concerns to resolution.
• Maintain accurate customer and order records in ERP system.
• Develop spare parts lists and packages for vehicles in/out of the U.S.

Skills

Parts sales

Customer service

Inside sales

Order management

Inventory control

ERP software

CRM software

Tools

ERP software

Order management software

CRM software

Job description

About Lenco Armored Vehicles

Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment.

Job Summary

The Parts Sales Representative supports customers throughout the parts sales process, from identifying the correct components and preparing quotations to coordinating orders, shipments, returns, and follow-up. As a key link between customers and internal teams, you will translate customer needs into accurate parts requirements and help ensure each request moves efficiently from inquiry through delivery.

What You'll Do

• Respond to parts and accessory inquiries by phone and email while providing prompt, professional customer support.
• Identify the correct parts using vehicle configuration, bills of material, catalogs, and other resources.
• Create and maintain quotations, orders, and related documentation while verifying part numbers, quantities, pricing, and shipping details.
• Coordinate with Purchasing, Production, Shipping, Finance, and other departments to fulfill customer requirements.
• Provide proactive order-status updates and follow returns, backorders, and customer concerns through resolution.
• Maintain accurate customer and order records within ERP software.
• Develop spare parts lists, service packages, and customer-specific parts packages to maintain vehicles both within and outside the U.S.

What We're Looking For

• Experience in parts sales, customer service, inside sales, order management, inventory control.
• A strong background in automotive, heavy-vehicle, fleet, manufacturing, industrial, or specialty-vehicle environment is preferred.
• Ability to research parts and interpret bills of materials, technical documents and vehicle Records. - Strong Computer Skills With Experience Using Business, inventory, order-management, and customer-support software with attention to detail.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain professional working relationships with a diverse global customer base.
• Maintain organization across multiple priorities, meet deadlines, collaborate across departments, and follow customer needs through completion.

Why Work at Lenco

• Stable, full-time career with a globally recognized manufacturer
• Purpose-driven products that protect first responders and military personnel
• Modern facility with investment in new manufacturing technology
• Competitive salary and comprehensive benefits package