Tech-Savvy Tools & Customer Support Specialist

Snapon; Kenosha (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Snap-on Incorporated is seeking a customer service representative to interface with customers, assisting with product information, orders and program promotions. The role requires calm, professional communication in a fast-paced environment while coordinating with suppliers and internal teams.

Responsibilities include handling orders, responding to inquiries, presenting new offerings, issuing POs, and supporting telemarketing campaigns. Equal opportunity employer; location in Kenosha, WI.

Qualifications

• Must possess excellent communication skills.
• Professional and positive attitude in a busy call center.
• Multi-task with accuracy and promptness.
• Experience in call center customer service.
• Product knowledge or aptitude for technical automotive tools.
• Ability to interface cooperatively with the customer service team and all related departments.
• Associate degree, or two years related experience.

Responsibilities

• Receive incoming phone calls, faxes and internet orders from customers and enter into order entry system.
• Respond to customer requests for product information, availability, pricing, order status, shipments, billing questions, returns, loaner tools, and promotions.
• Maintain understanding of program offerings and suppliers.
• Present customers with new program offerings, websites and promotions.
• Issue purchase orders to meet customer orders as needed.
• Interact with authorized suppliers for technical data or answers.
• Support outgoing telemarketing campaigns as needed.
• Drive cross-training to support all programs effectively.
• Communicate clearly with customers while remaining sensitive in the call center.

Job description

Snap-on Incorporated is seeking a customer service representative to interface with customers, assisting with product information, orders and program promotions. The role requires calm, professional communication in a fast-paced environment while coordinating with suppliers and internal teams.

Responsibilities include handling orders, responding to inquiries, presenting new offerings, issuing POs, and supporting telemarketing campaigns. Equal opportunity employer; location in Kenosha, WI.