Automotive Tech Support & Tier-1 Customer Care

Unplugged Performance; Hawthorne (CA); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) with matching

Health insurance

Paid sick time

Paid time off

Résumé du poste

Unplugged Performance is seeking a Customer Service and Technical Support (Tier 1) to assist customers with installing and using our products. You’ll handle inquiries, provide basic troubleshooting, and guide customers to the right resources.

Ideal candidates have car-tuning knowledge, a calm demeanor under pressure, and at least 1 year in a related role. This full-time office role in Hawthorne offers benefits and steady weekday schedules.

Qualifications

• Mechanical knowledge of cars and car tuning.
• Excellent customer service demeanor under pressure.
• Accurate data entry and attention to detail.
• Strong drive and competitive spirit.
• High school diploma or equivalent; degree a plus.
• 1 year or more in a related role.

Responsabilités

• Respond to customer and third-party inquiries with troubleshooting.
• Direct customers to resources and explain best practices.
• Assist with account/component checks and tool selection.
• Address warranty questions and product issues.
• Create and update support cases.
• Schedule appointments and manage shipments.
• Coordinate with warehousing and technical teams.
• Process orders, returns, RMAs, and refunds.
• Handle shipping claims related to RMAs.
• Follow up with customers to gauge satisfaction.
• Encourage happy customers to share their stories.

Connaissances

Mechanical knowledge

Formation

High school diploma

Description du poste

Unplugged Performance is seeking a Customer Service and Technical Support (Tier 1) to assist customers with installing and using our products. You’ll handle inquiries, provide basic troubleshooting, and guide customers to the right resources.

Ideal candidates have car-tuning knowledge, a calm demeanor under pressure, and at least 1 year in a related role. This full-time office role in Hawthorne offers benefits and steady weekday schedules.